Information Technology Support Technician

Title: IT Support Technician

Location: Hudson, OH - 5 Days/Week onsite

Pay Rate: $18-22/hr

Must-Have Qualifications

• 1-2+ years of experience in an IT Support, Help Desk, Desktop Support, or similar technical support role
• Basic understanding of computer hardware, software, operating systems, and troubleshooting methodologies
• Strong problem-solving skills and ability to diagnose technical issues
• Excellent customer service and communication skills
• Ability to work onsite five days per week in Hudson, OH

Preferred Qualifications

• CompTIA A+ or similar certification
• Experience using Jira or another IT ticketing system
• Experience supporting hardware deployments, software rollouts, or enterprise technology implementations

Day to day:

Insight Global is looking to hire an IT Support Technician to sit in Hudson, OH. The IT Support Technician is responsible for analyzing and troubleshooting computer technology issues for employees, fulfilling new hardware, software, and peripheral requests, and supporting other IT resources with project-based initiatives. This role serves as a first point of contact for technical issues across the organization and, at higher levels, assists with escalated support. Support may be provided in person, remotely, via email, or over the phone. All work is tracked through an enterprise service desk system.

Responsibilities:

• Serve as the first point of contact for technical issues throughout the organization; escalate issues as appropriate and assist with escalated support at higher levels.
• Perform on-site and remote technology setup, troubleshooting, and support, including computers, network devices, AV equipment, and software installations.
• Build, configure, deploy, and manage desktop and laptop systems.
• Assist with identity and access management, including Active Directory and security/access integrations.
• Analyze recurring technical issues and recommend or help implement solutions to prevent future occurrences.
• Review and assist with outstanding help desk items; at higher levels, lead analysis to identify trends and user training opportunities.
• Support asset management activities for the entire organization.
• Perform supplementary IT tasks, including technology installations, project work assigned by systems or network engineers, and coordination with third-party vendors.
• Perform other duties as assigned by the supervisor.