E T Consultant (Information Solutions Analyst) - req37047

E T Consultant (Information Solutions Analyst) Job #: req37047 Organization: World Bank Sector: Information Technology Grade: EC1 Term Duration: 1 year 0 months Recruitment Type: Local Recruitment Location: Washington, DC, United States Required Language(s): English Preferred Language(s): English Closing Date: 6/22/2026 11:59pm UTC Duties and Accountabilities Reporting to the Senior Information Solutions Officer in the Library Content & Access Management Team, the Information Solutions Analyst is responsible for providing day‑to‑day information solutions and services and supporting library operations. Key Responsibilities Reference and Research Services Deliver reference support via in‑person, online, and phone channels Assist users in identifying and accessing internal and external information resources Staff and manage the Library reference desk Resource Access and Retrieval Search for and retrieve books, journal articles, chapters, and other materials (primarily digital) Process Interlibrary Loan (ILL) and Document Delivery requests in line with service standards Manage user requests through Case Management System (CSM) and Integrated Library System (ILS) Collection and Circulation Management Coordinate shipping and return of physical materials (domestic and international) Maintain physical collections, including shelving and space organization Procurement and Financial Administration Purchase library materials using corporate purchasing tools Process invoices and support reconciliation, audit, and verification requirements Reporting and Continuous Improvement Prepare and deliver usage statistics and service reports (such as for ILL requests) Identify and recommend improvements to enhance service delivery Content Development and Outreach Create and publish web content (research guides, announcements, training notices) Support awareness and marketing of library services and resources Collaboration and Team Support Collaborate with internal teams (e.g., Enablement) and external partners (e.g., IMF) Provide backup support to colleagues and contribute to overall library operations Selection Criteria Minimum Qualifications Fluency in spoken and written English is necessary. Language skills outside of English are considered a plus. Bachelor’s or Master’s degree with 2 years of experience or equivalent combination of education and experience (e.g., Bachelor’s Degree with a minimum of 1 year of related work experience). At least 3 years of relevant Interlibrary Loan (ILL), resource sharing, and document delivery services, plus other related Library or information delivery experience. Strong knowledge and proficiency in using repositories, publishers, and vendor platforms for searching and purchasing library material. Knowledge and proficiency on ILL platforms such as: OCLC, DOCLINE, Reprints Desk and other tools such as major Publisher’s sites. Solid client service orientation, vendor relations and partner communication skills. Strong knowledge of Microsoft Office Suite, particularly Excel and Outlook. Knowledge of pivot tables and advanced Excel skills is considered a plus. Relevant knowledge of or ability to quickly learn corporate purchasing tools, enterprise resource planning (ERP systems like SAP) and ILS systems. Knowledge of subscription and vendor pricing methods and strategies. Experience in Library administrative tasks and processes. High attention to detail. Basic knowledge of commercial and non-commercial library lenders’ platforms. Ability to present and train in library services. Demonstrating the ability to work in, and with, a diverse global workforce. Desired Qualifications Basic knowledge of Ex Libris platforms (ALMA and Primo). Experience using a Case Management System to answer and monitor library requests. Experience using research tools such as Copilot, Google Scholar, ResearchGate, EndNote Click, Lazy Scholar, Lean Library. Experience using library databases such as JSTOR, PubMed, EconLit, ScienceDirect. Experience with administrative processes, purchasing, payments with corporate credit card, reconciliation, invoicing, and reporting. Knowledge of, or familiarity with, copyright and other library compliance matters; basic understanding of AI tools and challenges of information integrity. Experience with content creation using MS Sharepoint. Competencies Excellent communication and presentation skills. Strong problem‑solving skills and resourcefulness. Solid collaborative and negotiation skills. Ability to work productively both independently and within a team. Excellent client engagement skills. A self‑starter who is proactive, shares knowledge and is open to continuing learning, with an innovative mindset. Recommended Certifications SAFe Agilist AIIM Certified Information Professional (CIP) KM Institute Certified Knowledge Specialist (CKS) WBG Culture Attributes Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders. Thoughtful risk‑taking: Challenge the status quo and push boundaries to achieve greater impact. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results. We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability. Learn more about working at the World Bank and IFC including our values and inspiring stories. #J-18808-Ljbffr The World Bank Group