E T Consultant (Information Solutions Analyst)

We are seeking an experienced and dynamic Information Solutions Analyst to support our Library operations within the Information and Technology Solutions (ITS) Vice Presidency. The role reports to the Senior Information Solutions Officer and will deliver day‑to‑day information solutions and services, and assist in library operations. Key Responsibilities Reference and Research Services Deliver reference support via in‑person, online, and phone channels. Assist users in identifying and accessing internal and external information resources. Staff and manage the Library reference desk. Resource Access and Retrieval Search for and retrieve books, journal articles, chapters, and other materials (primarily digital). Process Interlibrary Loan (ILL) and Document Delivery requests in line with service standards. Manage user requests through Case Management System (CSM) and Integrated Library System (ILS). Collection and Circulation Management Coordinate shipping and return of physical materials (domestic and international). Maintain physical collections, including shelving and space organization. Procurement and Financial Administration Purchase library materials using corporate purchasing tools. Process invoices and support reconciliation, audit, and verification requirements. Reporting and Continuous Improvement Prepare and deliver usage statistics and service reports (e.g., for ILL requests). Identify and recommend improvements to enhance service delivery. Content Development and Outreach Create and publish web content (research guides, announcements, training notices). Support awareness and marketing of library services and resources. Collaboration and Team Support Collaborate with internal teams (e.g., Enablement) and external partners (e.g., IMF). Provide backup support to colleagues and contribute to overall library operations. #J-18808-Ljbffr Flourish Ventures