Technical Writer

Job Description

Job Description

Summary Statement

The Technical Writer’s role is to plan, develop, organize, write and edit operational procedures and manuals. The Technical Writer will work as a key member of the Quality Assurance Department and collaborate with each Subject Matter Expert (SME).

Responsibilities

• Producing electronic documentation managed through Gift of Life proprietary software (for managing the marrow donor program and Quality System elements) in addition to hard copy manuals.
• Daily communication with SMEs and Teams
• Collaborate with SMEs to ensure there is an understanding of what operational procedures need to be written and in what context
• Maintain a comprehensive library of standard operating procedures and other documentation
• Analyze documents to maintain continuity of style and content
• Manage updates and revisions to technical literature
• Support and collaborate closely with all departments within the Gift of Life Marrow Registry to include Donor Services, Quality Assurance, Community Engagement, and Accounting to plan, develop, organize, write and edit controlled and non-controlled documents utilized
• Other duties as assigned

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Knowledge, Skills and Experience

• 5+ years’ experience in technical writing in health care, biologics or medical device fields
• Excellent written and verbal communication skills
• Excellent interpersonal and communication skills
• Extensive word processing and typing skills
• Proficiency in MS Office and Visio
• Strong attention to detail
• Able to creatively write in explanatory and procedure styles for multiple audiences
• Skilled at prioritization and multi-tasking
• Experience working in a team-oriented, collaborative environment
• Bachelor’s Degree in related field, preferred