Community Outreach & Referral Coordinator

Job Description

Job Description

Benefits:

• Competitive salary
• Opportunity for advancement
• Training & development

Job Type: Part-Time
Schedule: Approximately 15–20 hours per week, primarily weekdays with occasional community events
Pay: $20.00–$24.00 per hour, based on experience

Location: Cleveland, OH
Travel: Local travel required; approved business mileage reimbursed
Reports To: Administrator

About The Journey Ahead

The Journey Ahead Home Care Agency is a growing home care provider serving individuals and families throughout the Greater Cleveland area. We are looking for a personable, professional, and self-motivated Community Outreach & Referral Coordinator to help expand our community presence and develop meaningful relationships with organizations and professionals who serve individuals needing home care.

This is not a direct-care position . The primary focus is community outreach, relationship development, networking, and referral growth.

What You'll Do

The Community Outreach & Referral Coordinator will represent The Journey Ahead throughout the community and help establish the agency as a trusted home-care resource.

Responsibilities include:

• Develop professional relationships with social workers, case managers, discharge planners, senior-service professionals, veteran organizations, healthcare facilities, assisted-living communities, rehabilitation facilities, senior housing communities, and other potential referral partners. 
• Visit healthcare and community organizations throughout the Greater Cleveland area to introduce the agency and its services. 
• Identify appropriate contacts within organizations and maintain ongoing relationships with referral sources. 
• Research health fairs, senior expos, veteran events, community events, networking opportunities, and other events where the agency should have a presence. 
• Coordinate and attend approved events, including setting up and staffing informational booths. 
• Distribute agency brochures, referral information, business cards, and other approved marketing materials. 
• Conduct professional follow-up by telephone, email, and in person. 
• Identify potential referral opportunities and promptly communicate qualified leads to agency leadership. 
• Maintain accurate records of outreach activities, contacts, follow-ups, referrals, and results. 
• Provide weekly outreach reports to the Administrator. 
• Represent The Journey Ahead professionally and accurately when discussing agency services and referral procedures. 

Who We're Looking For

We're looking for someone who is comfortable walking into professional environments, introducing themselves, starting conversations, and building relationships.

The ideal candidate is:

• Professional, polished, and confident 
• Friendly and approachable 
• An excellent verbal and written communicator 
• Comfortable speaking with social workers, case managers, healthcare professionals, administrators, veterans' organizations, and community leaders 
• Organized and able to independently manage follow-ups 
• Comfortable networking and attending community events 
• Dependable and self-motivated 
• Able to professionally represent the agency without direct supervision 
• Comfortable using email, basic computer programs, and electronic tracking systems 
• Able to maintain confidentiality and professional boundaries 

Preferred Experience

Previous experience in home care, healthcare marketing, community outreach, admissions, business development, senior services, social services, case management, healthcare sales, or referral development is strongly preferred.

Existing professional relationships within the Greater Cleveland healthcare, senior-services, Medicaid, veteran-services, or social-services community are a plus.

Requirements

Candidates must have reliable transportation, a valid driver's license, appropriate automobile insurance, and the ability to travel locally to referral sources and community events.

Some evening or weekend availability may occasionally be required for community events.