Team Lead

Team Lead

SOSi is seeking a Team Lead who will be responsible for supporting the Supervisor in managing day-to-day shift operations and will serve as the acting Supervisor in their absence. The Team Lead will play a key role in ensuring smooth workflow by coordinating tasks, monitoring performance, and assisting with issue resolution during assigned shifts. Additionally, the Team Lead will act as a liaison between Data Analysts and Data Coordinators, facilitating effective communication, ensuring alignment on project goals, and promoting collaboration across functions. This role requires strong leadership, organizational, and interpersonal skills to maintain operational continuity and uphold program standards.

Essential Job Duties

• Maintain schedules and conduct role calls
• Provide direct oversight for Data collections team members
• Coordinate communications between functional teams
• Draft and maintain administrative paperwork and reports
• Double check work products for accuracy and completeness

Minimum Requirements

• 1-2 years of related job experience
• Fluent in English and Spanish
• Must be US Citizen to be eligible to receive appropriate level security clearance
• Must have lived in the US for 3 out the past 5 years
• Basic data entry skills
• Ability to pass an SSBI government background investigation
• Strong written and verbal communication skills
• Must be able to work independently or within a team

Work Environment

• Work is on-site at one of multiple SOSi locations
• Requires periods of non-traditional hours including consecutive nights or weekends when necessary
• Shift work is required as this is a 24/ 7/ 365 days a year operational environment
• Ability to work efficiently under deadlines and pressure
• Ability to keep up in a fast-paced environment
• Must be able to work any assigned shift

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.