OEM Account Manager

OEM Account Manager

Valley Truck Parts is seeking a dynamic and results-driven OEM Account Manager to join our team. This role is responsible for managing customer relationships, driving sales growth, and supporting operational excellence across marketing, pricing, inventory, warranty, freight, and technical support functions. The ideal candidate will have a strong background in the heavy-duty truck parts aftermarket industry and a passion for delivering exceptional customer service.

Summary of Essential Job Functions

• Sales & Account Management

o Develop and maintain strong relationships with new and existing customers.

o Identify sales opportunities and execute strategies to meet or exceed sales targets.

o Conduct regular customer visits and calls to understand needs and provide solutions.

o Prepare and deliver sales presentations and proposals.

• Marketing

o Collaborate with the marketing team to develop and execute promotional campaigns.

o Provide market intelligence and customer feedback to support brand positioning and product development.

o Represent Valley Truck Parts at trade shows, industry events, and customer meetings.

• Pricing

o Analyze market trends and competitor pricing to recommend competitive pricing strategies.

o Work with internal teams to ensure pricing aligns with margin goals and customer expectations.

• Inventory Management

o Monitor customer demand and coordinate with inventory teams to ensure product availability.

o Provide input on stocking strategies based on customer trends and regional needs.

• Warranty & Returns

o Manage warranty claims and returns in coordination with the warranty department.

o Ensure timely resolution of customer issues while maintaining company policies.

• Technical Support

o Provide product knowledge and troubleshooting support.

o Liaise with tech support, warranty, and product teams to resolve complex technical issues.

• Communication & Reporting

o Maintain clear and consistent communication with internal departments and customers.

o Prepare regular sales reports, forecasts, and customer activity updates.

• Core Management

o Serve as a key point of contact by delivering necessary information and support to customers and internal departments.

• Professional Representation

o Represent Valley Truck Parts, Inc. in a professional, ethical, and customer-focused manner at all times.

o Maintain a positive company image through effective communication and relationship building.

o Participate in trade shows, customer events, industry meetings, and community activities as appropriate.

Qualifications

• Bachelor's degree in Business, Sales, Marketing, Supply Chain, or related field preferred; equivalent experience considered.

• Minimum of 3-5 years of business development, account management, outside sales, or related customer-facing experience.

• Experience in heavy-duty truck parts, remanufacturing, transportation, industrial equipment, or related industries preferred.

• Strong relationship-building, negotiation, and communication skills.

• Ability to interpret customer needs and develop effective business solutions.

• Proficiency with CRM and ERP systems, Microsoft Office Suite, and sales reporting tools.

• Strong organizational and time management skills with the ability to manage multiple accounts and priorities.

• Ability to travel regularly to customer locations, industry events, and company meetings.

Performance Metrics

• Task Completion

• Productivity / Efficiency

• Quality of work

• Teamwork

• Dependability

Physical Requirements

• Ability to sit, stand, and walk for extended periods during customer visits, trade shows, and warehouse walkthroughs.

• Occasionally required to lift and/or move up to 25 pounds (e.g., product samples or promotional materials).

• Must be able to travel frequently by car or air, including overnight stays.

• Use of hands and fingers to operate a computer, telephone, and other office equipment.

• Visual acuity to read printed materials and computer screens.

Travel

• Approximately 75% travel to visit key accounts and attend industry events.

• 25% of work will be conducted in-house at Valley Truck Parts headquarters or a designated office location.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.