HR Generalist/Business Office Manager

Job Description

Job Description

Vista Senior Living Management is a dedicated organization focused on creating exceptional living environments for seniors. Specializing in Assisted Living, Memory Care, and Independent Living, Vista is committed to delivering personalized care, meaningful engagement, and 24-hour support for residents. With 16 communities across multiple states, Vista Senior Living strives to provide an outstanding care experience rooted in compassion, dignity, and a genuine commitment to the well-being of every resident. Our communities are designed to foster connection, independence, and a high quality of life where seniors can truly thrive.

Position: HR Generalist/Business Office Manager

The HR Generalist/Business Office Manager serves as the primary Human Resources representative for the community, overseeing recruitment, onboarding, employee relations, payroll, benefits administration, compliance, employee engagement, and personnel records. This role also provides limited business office support, including resident billing assistance, accounts receivable coordination, and administrative reporting.

The ideal candidate is detail-oriented, organized, and passionate about supporting employees while maintaining accurate administrative and financial records. This position requires the ability to thrive in a fast-paced healthcare environment while ensuring compliance with all federal, state, and company regulations.

Essential Human Resources Responsibilities:

• Support and coordinate all day-to-day Human Resources operations within a skilled nursing and senior living community.
• Manage the full-cycle recruitment process, including posting positions, screening applicants, scheduling and conducting interviews, extending offers, and coordinating new hire paperwork.
• Facilitate employee onboarding and orientation to ensure a positive and engaging new hire experience.
• Assist with employee retention initiatives, recognition programs, engagement activities, and culture-building efforts that promote a positive workplace.
• Accurately and efficiently process payroll, including timekeeping, attendance tracking, payroll corrections, and payroll-related inquiries.
• Assist employees with benefits enrollment, changes, and questions regarding available benefit programs.
• Maintain accurate and confidential personnel files, ensuring compliance with all federal, state, and company requirements.
• Collaborate with state surveyors during regulatory inspections and ensure Human Resources documentation and personnel records meet all compliance standards.
• Monitor employee licenses, certifications, background checks, health requirements, and mandatory training to maintain regulatory compliance.
• Support staffing initiatives by partnering with department leaders to meet hiring needs and maintain appropriate staffing levels.
• Serve as backup to the Human Resources leader and provide HR support as needed.
• Provide guidance to employees regarding HR policies, payroll, benefits, and employment-related questions.
• Assist managers with employee relations, coaching, performance documentation, corrective actions, and policy interpretation.
• Support compliance audits, regulatory surveys, and company initiatives to ensure adherence to employment laws and organizational policies.
• Manage multiple priorities in a fast-paced, high-volume environment while demonstrating professionalism, organization, attention to detail, and strong communication skills.
• Maintain strict confidentiality of employee, resident, and company information.

Business Office Responsibilities:

• Maintain resident and business office records and files.
• Assist with resident billing inquiries and provide excellent customer service to residents and families.
• Coordinate resident deposits and maintain accounts receivable documentation.
• Assist with collections by monitoring outstanding balances and following established collection procedures.
• Process accounts payable invoices accurately and in a timely manner.
• Monitor petty cash and assist with reconciliations.
• Support month-end administrative and financial tasks in collaboration with the corporate finance and revenue cycle teams.
• Ensure all financial, resident, and business information is handled confidentially and in accordance with company policies.

Qualifications:

• Associate's or Bachelor's degree in Human Resources, Business Administration, Healthcare Administration, or a related field preferred.
• Minimum of 2 years of Human Resources experience required; experience in skilled nursing, assisted living, long-term care, or healthcare is strongly preferred.
• Payroll processing experience is required.
• Experience with employee recruitment, onboarding, orientation, benefits administration, employee relations, and HR compliance.
• Experience supporting state surveys and maintaining regulatory compliance is preferred.
• Previous business office experience, including accounts receivable, billing, payroll support, or office administration, is a plus.
• Knowledge of federal and state employment laws and HR best practices.
• Proficiency with Microsoft Office and electronic HR/payroll systems; experience with PointClickCare (PCC) is preferred.
• Strong organizational, communication, customer service, and problem-solving skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Ability to maintain confidentiality and exercise sound judgment.

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