Automotive Service Advisor

divh2Service Advisor/h2pAre you ready for a fast paced, high intensity and high reward career? We are looking to add dynamic, energetic and positive team members to our Service Advisor team. If you are ready to try a new, engaging, and fun team- we encourage you to apply NOW/ph3Qualifications/h3ulliOwn and project a positive attitude toward customers and coworkers!/liliPrevious Service Advisor experience, a must/liliExcellent communication, interpersonal and organizational skills/liliA team player who is focused on providing exemplary customer service/liliBasic mechanical understanding of an automobile/liliAcceptable driving record and a valid drivers license in your state of residence/liliA devotion to work in a performance-based, commission environment/liliAbility to handle multiple tasks in a fast-paced environment/liliHigh school diploma or equivalent/liliDrivers License (Required)/li/ulh3Responsibilities/h3pAs a Service Advisor, you will be reporting to the Service Manager, will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records/ppAct as a liaison by representing the center to service clients and the clients interest to the Service Center/ppYou will also serve as a liaison between the Service Manager, Shop Supervisor, Parts personnel, Technicians, and Warranty Administration/ppSMILE!/ppThe majority of the service advisor role, is communication- be prepared to keep people informed by phone, email or text/ppWe provide a robust communication suite to allow you to be successful/ppServe as the communicator and liaison between the customer and technician; ensuring the customers needs are understood by the technician and the needed and recommended service/repairs are understood by the customer/ppDevelop customer payment estimates by costing materials, supplies, and labor, including deductibles/ppPrepare repair orders (RO), obtain approval signatures, and enter RO into a service database system/ppCommunicate additional repair and service needs to the customer based on vehicle inspection/ppKeeping customers informed of service specials, completion times, and service expenses/ppResponsibly help owners care for their cars and maintain their vehicles/ppEstablishes a critical and ongoing relationship with customers/ppInspect vehicles and apply proper resources (vehicle history, key reader, etc,) to accurately identify and verify vehicle mileage and service needs/ppRepeat new vehicle sales by providing a premium after-sales experience for each client/ppRefer to service history, inspect the vehicle, and recommend service to clients/ppResponsibly promote the sales of appropriate services, parts, and accessories/ppWrite and verify accurate repair orders and include supporting documentation/ppAdminister new and used vehicle warranty repairs following warranty specifications/ppMeet requirements of state and federal law for automobile repair and consumer protection/ppRotating weekends/p/div