Patient Access Rep - Immediate Care - Per Diem

Hourly Pay Range $19.89 - $28.84 – The hourly pay rate is determined by a candidate's expertise and years of experience, among other factors. Position Highlights Position: Patient Access Representative II Location: Schaumburg, IL Per‑Diem (as needed) Hours: Scheduling will occur between 8am - 8pm; rotating days, weekends, and holidays Travel: Floating locations between Buffalo Grove, Kildeer, and Mount Prospect What you will do Perform complete and accurate registration and/or admission functions across multiple access service areas or sites to provide information to maximize reimbursement and ensure timely and thorough information to all other providers and users of patient data. Verify insurance requirements, obtain and understand insurance benefits. Collect non‑covered fees. Register and pre‑register outpatients in more than one clinical and diagnostic location within the primary area of responsibility and multiple access areas outside the hiring location. Access areas include but may not be limited to Busse Center, Emergency/Admitting Department, Immediate Care Centers, Laboratory, and Cancer Services. What you will need Education: High school diploma required. College degree preferred. Skills: Computer experience in a Windows environment required. Ability to navigate multiple computer software systems accurately, following computer security protocols. Interpersonal communication skills necessary to interview and interact with customers and physicians, projecting a professional and compassionate concierge style of service to patients, patient families, physicians, and staff in person and on the telephone. Ability to work independently, exercise good judgment, and multitask in a high stress, fast‑paced service environment with patients, patients’ families and physicians. Detail oriented with good analytical problem‑solving skills to appropriately register patients and schedule procedures. Ability to operate routine office equipment (facsimile, copiers, plate production, scanners, printers). Ability to transact payments at time of service and maintain a cash drawer. Experience: Minimum of 2 years of customer service work experience required. Minimum of 1 year of experience in a healthcare patient access department or hospital required. Previous healthcare experience with regulatory compliance requirements, payer requirements, HIPAA privacy and security requirements, and general revenue cycle procedures required. Epic Registration and/or Scheduling experience preferred. Certification: Successful on‑the‑job completion of NCH Patient Access Specialist I competencies required. Benefits (For full‑time or part‑time positions) Premium pay for eligible employees Career pathways to promote professional growth and development Free parking Wellness program savings plan Health savings account options Retirement options with company match Community involvement opportunities Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. EOE: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor. #J-18808-Ljbffr NorthShore University HealthSystem