Patient Access Representative II

Patient Access Representative II

Position Highlights:

• Position: Patient Access Representative II
• Location: Highland Park, IL
• Part-Time (20 hours per week)
• Hours: Monday – Friday, 5pm – 9pm, Weekends as needed from 7am – 5pm
• Required Travel: This position rotates between Highland Park Hospital, Vernon Hills, and Gurnee Locations

Job Summary: The Patient Access Representative II is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.

What you will do:

• Act as an internal/external resource for all customer groups by providing access to healthcare services in accordance with established policies
• Identify payment sources for all services provided; assist in collecting payments, and triage patients or their representatives for financial counseling
• Maintain accurate electronic medical records and abide by all internal and governmental/regulatory compliance expectations

What you will need:

• Education: High school diploma or equivalent required; college degree preferred
• Certification: N/A
• Experience: One-year customer service experience in a healthcare or health insurance related field required
• Unique or Preferred Skills: Basic knowledge of medical terminology and insurance industry terminology preferred

Benefits (For full time or part time positions):

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities