Patient Services Representative
RL Center for Cosmetic Surgery and Medspa
Patient Services Representative
You're the first impression, the lasting impression, and the connector between exceptional care and meaningful growth. As a Patient Services Representative at RL, you deliver high-touch hospitality with high-performance sales execution, creating a seamless, elevated experience for every patientevery visit.
You're polished, personable, goal-driven, and energized by medical aesthetics. You build trust quickly, love recommending the right solutions, and take pride in converting great conversations into loyal, long-term patients.
What You'll Do
- Deliver a luxury, concierge-style patient experience at check-in, check-out, billing, and across all communication channels
- Act as a brand ambassadorwelcoming, educating, and guiding patients with confidence and warmth
- Drive revenue while supporting patient retention through add-on bookings, retail sales, membership value identification, and event promotion
- Convert inquiries into consultations and consultations into treatments
- Speak fluently about services, pricing, promotions, and provider plans
- Ensure schedules stay full with smart strategic booking, while maintaining accuracy in POS, documentation, and patient records
- Maintain a beautiful, organized reception and retail space
- Collaborate closely with providers and teammates to elevate outcomes and experiences
Performance KPIs (How Success Is Measured)
- Consultation and appointment conversion rates
- Retail, membership, and add-on sales performance
- Schedule utilization and rebooking percentages
- Patient retention, loyalty, and referral engagement
- Event and promotion participation
- Accuracy, efficiency, and compliance in patient flow and documentation
- Consistently positive patient feedback and experience scores
Our RL Values (How We Show Up)
- Honesty: Transparent, ethical communication with patients and teammates
- Accountability: We own our results, our numbers, and our impact
- Positivity & Respect: Every interaction is warm, professional, and inclusive
- Growth & Performance: We're driven to improve, exceed goals, and evolve
- Collaboration & Teamwork: We win together and support each other daily
- Hospitality: Elevated service isn't a momentit's our mindset
Requirements
- Love sales, patient service, and medical aesthetics equally
- Are confident recommending, educating, and closing
- Thrive in a fast-paced, high-expectation environment
- Bring polish, professionalism, and optimism to every interaction
- Are detail-oriented, adaptable, and solutions-focused
- Have customer service or scheduling experience (aesthetic or medical experience is a plus)
Why You'll Love It Here
- A luxury medical aesthetics brand with high standards and growth trajectory
- Sales training, product education, and clear performance expectations
- Opportunities for growth, advancement, and leadership pathways
- A supportive, collaborative, and energetic workplace where excellence is the norm
- If you believe exceptional hospitality drives exceptional results, we'd love to meet you.
Vacancy posted 4 days ago
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