Service Advisor - Cadillac

Principal Purpose of Position Prepares service estimates, sells routine maintenance/repair services and conducts follow-ups regarding unsold services and customer inquiries Performs opening and closing responsibilities Schedules appointments, answers phones and collects funds for services performed Predicts the time needed for completion and stays in constant communication with the customer during the repair process Assists with the coordination of alternate transportation, rental car reservations, shuttle etc. Sell needed maintenance services and related parts to customers Identify customer requests Conduct a complete vehicle walk around Present multi-point inspection results to customers Recommend needed maintenance services and related parts Conduct a detailed active delivery of each vehicle Make appropriate prospecting and follow-up contacts with owners Provide outstanding customer service in accordance with dealership policies Write complete, accurate repair orders in accordance with dealership and manufacturer policies Provide estimated cost analysis of automotive repairs and routine maintenance Provide in-depth information on original equipment manufacturer (OEM) part options Perform all other duties and special projects as assigned Education and/or Training High school diploma or general education degree (GED) Intermediate skills in CDK or Reynolds and Reynolds software Relevant Work Experience 1 year experience working in a service advisor or express service advisor capacity Benefits Health Insurance Vision Insurance Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts Employee Assistance Program 401(k) plan with Company Match Paid Time Off (PTO) Paid Holidays, Bereavement, and Jury Duty Paid Pregnancy/Parental leave Paid Military Leave Tuition Reimbursement Regular Full‑Time: We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Time off includes PTO, paid holidays, bereavement, and jury duty. Also paid pregnancy and parental leave, plus supplemental paid military leave. Temporary or Part‑Time: In geographic areas with statutory paid sick leave, part‑time and temporary employees receive paid sick leave that meets mandated requirements. Compensation We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location. This is a commission‑eligible role, and employees can expect to earn an average of $3,000–$10,000 per month, with earning potential based on personal performance. Equal Opportunity Employment and Accommodations Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact View email address on click.appcast.io. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr Holman