Communications Dispatch Coordinator- Kia on Atlantic

Job Description

Job Description

Join our team as a Communications Dispatch Coordinator!

Our dealership is seeking a detail-oriented, highly organized Communications Dispatch Coordinator to assist our sales team. In this role, you will serve as the central traffic controller for all incoming customer inquiries received through our remote messaging channels. Your primary focus will be monitoring incoming traffic, dividing and routing those inquiries immediately to the appropriate sales manager for handling, and compiling comprehensive performance reports based on the data. This is an administrative and analytical role. This role is not remote.

Key Responsibilities

· Inquiry Distribution: Monitor all incoming remote messaging channels and immediately divide and route the inquiries to the correct sales manager.

· Data Reporting & Analysis: Compile, update, and analyze daily and weekly performance reports tracking total inquiry volume, manager response times, and close rates across all messaging channels.

· Lead Tracking & Logging: Meticulously document the distribution of all incoming inquiries in our dealership software to ensure full accountability and a clear paper trail for management.

· System Monitoring: Keep a close eye on incoming communication queues to ensure no customer inquiry sits unassigned or unnoticed.

Qualifications & Skills

· Experience: 1+ years in an administrative support, data entry, coordination, or dealership operations role is preferred.

· Analytical Skills: Strong ability to compile data, organize tracking metrics, and generate clear administrative reports for executive leadership.

· Speed & Focus: High level of alertness and speed to ensure incoming messages are divided and dispatched to managers in real-time.

· Tech-Savvy: Highly comfortable navigating tracking systems, database software, and spreadsheet programs (Excel/Google Sheets).

Benefits:

• Major Medical Insurance, Dental, and Vision Insurance

• Long and Short-Term Disability Insurance

• Life Insurance

• Paid Time Off

• 401(k) with company participation

• Professional work environment with job training and opportunities for advancement

Why Kia on Atlantic?
As part of the Morgan Auto Group , one of the fastest-growing automotive groups in the country, you’ll be joining an organization with endless career potential and opportunities for advancement. We offer ongoing training and support to ensure you succeed in your role and grow your career.

Ready to join the team?
Apply today and start your rewarding career with Kia on Atlantic!
We’re looking for top-notch performers who are ready to hit the ground running and grow with us. Don’t wait – your exciting new career is just an application away!

EOE