Operations Supervisor, Quality

Who We Are For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way. Operations Supervisor, Quality What You’ll Be Doing The Operations Supervisor, Quality is responsible for overseeing the accuracy, compliance, and timeliness of customs brokerage activities, with a focus on broker referrals, updates to entry summary, audit, and the timely payment of duties. This role ensures that all transactions are completed in accordance with US Customs regulations, client requirements, and Buckland’s quality standards. What We Can Offer You Competitive salary, benefits package and matching retirement plan A friendly, collaborative work environment Opportunities for professional development & ongoing learning A chance to be part of a growing organization You will be responsible for Oversee timely submission of entry filings to US Customs. Oversee all ACH statement payments including researching/responding to any client related issues. Run internal and external reports for audits, data analysis, and cross reference. Supervise broker referral process and ensure all required information is obtained and updated prior to finalized entry summary submission. Research tariff and classification of goods to comply with US Customs regulations as required. Handle requests from internal and external clients in a prioritized, professional, and efficient manner. Maintain client relationship and attend conference calls and business reviews. Consult with leadership on problems related to client data and complex related tariffs. Ensure all onboarding of new clients or services meet the compliance standards. Supervisory Responsibilities Ability to manage a group of 15 to 20 employees. Conduct performance evaluations for direct reports. Assign tasks to team members. Hire and Terminate employees. Assists with training and guidance of direct reports. Monitor work volumes of direct reports to ensure entries are completed to customs regulations guidelines. Supervise team members, conduct team meetings, monitor attendance, and work schedules. What We Need From You Bachelor’s Degree or diploma in International Trade, Logistics, Business, or related discipline. Minimum 5 years in custom brokerage or logistics experience. CCS Designation or LCHB training preferred. Intermediate MS Office knowledge. High level of organization, time management and attention to detail. Leadership, communication, and decision‑making skills. Experience with completion of complex entries. Able to function in a time sensitive environment. Must be legally eligible to work for the Company at all times. Valid Passport and ability and desire to occasionally travel to other offices locations in CND/USA/MX Equal Employment Opportunity Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation. This applies to all terms and conditions of employment, including: recruitment, hiring, training, placement, promotion, compensation, transfer, leaves of absence, layoff, recall and termination. Accommodation for Persons with Disabilities Buckland will work with and accommodate persons with disabilities throughout the entire recruitment, selection and onboarding process. If you require accommodation at any stage of the recruitment process, please contact Talent Acquisition at View email address on click.appcast.io. #J-18808-Ljbffr Buckland