Night Auditor

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

The Houston Marriott Westchase is one of the largest full-service Marriott hotels in Houston. We offer over 604 renovated guest rooms and more than 40,000 square feet of event space, including the 10,000-square foot Grand Ballroom, two boardrooms and 18 additional meeting rooms. Come join our elite staff of committed hospitality industry professionals and help us deliver best-in-class guest experiences. We are conveniently located off of Beltway 8 and Westheimer. Our friendly and positive atmosphere makes us an ideal place for guests - as well as employees! Find out today what a career at the Houston Marriott Westchase with Pyramid Hotel Group can mean for you!


What you will have an opportunity to do:

Be the warm and welcoming face of our hotel overnight! As a Hotel Night Auditor , you'll play a vital role in delivering exceptional guest experiences while ensuring accurate financial reporting-perfect for detail-oriented professionals who thrive independently and take pride in doing things right. We are currently recruiting for both On-Call and Full-Time job openings.

Position Summary: As the Night Auditor you are responsible for greeting guest immediately upon arrival, registering guests, assigning rooms and providing room keys, strictly following service standards and company policies, as well as a source of knowledge for the guests for everything about the hotel, its amenities, and the local area.

Additionally, this role is responsible for the disposition of all Night Audit work duties by preparing and completing end-of-day audits and reports, including, but not limited to reconciling and audit financial figures, daily transaction postings, audit documents and receipts from previous shifts for accuracy, researching and resolving discrepancies.

Scheduling: Requires ability to work 11:00 PM - 7:30 AM , any night of the week with no scheduling restrictions, including weekdays, weekends and holidays. Schedules may change weekly to meet business demands.

Additionally, the Night Auditor role includes, but not limited to:

• Provide exceptional customer service by being engaging and taking sincere interest in the guest following Marriott brand guest service standards.
• Enter and manage guest and staff communications in computer systems, update guest profiles, resolve concerns professionally, and document follow-up to ensure guest satisfaction.
• Continuously maintain up-to-date knowledge on room availability, room types, available amenities, and rates, as well as available guest upgrade options.
• Control and secure cash and cash equivalents for property according to cash handling policy and procedures.
• Prepare, maintain, and distribute statistical, financial, accounting, and auditing spreadsheets and reports.
• Audit and reconcile hotel financials including room charges, transactions, and revenue postings strictly adhering to established procedures.
• Ensure all charges, including food, outlet passes, and liquor sales, are posted to guest account; computes bill, collect payment, and make change for requests.
• Answer incoming and guest room calls using professional telephone etiquette.
• Perform daily checklist and closing duties as required.
• Maintain expected high standards for uniform and personal appearance.
• This list is not all inclusive, additional job functions will be shared during interviews.

Supportive Functions: The hotel functions seven (7) days a week and twenty-four (24) hours per day. Due to the seasonal nature and business hours of a hotel, candidates must realize it may be necessary to move an employee from their accustomed shift to meet business demands. All associates are expected to perform any other duties as requested by management to support other departments and/or operational requirements.

What are we looking for?

• Must be able to work overnight, 11 PM - 7:30 AM.
• Must have previous hotel experience in the position of night audit, front desk agent, guest services or similar service role, preferably with a full-service hotel.
• Excellent communication skills: ability to effectively communicate with guests and restaurant staff alike, both verbally and written.
• Someone with a solid understanding of guest service behaviors and excellent interpersonal skills; able to effectively interact with guests and hotel staff with empathy, patience, tact and professionalism.
• Someone knowledgeable of accounting principles and ability to compute complex mathematical data; strong mathematical and calculator skills are a must.
• Someone who has solid experience using a computer and complex software systems, with ability to perform tasks in multiple systems, seemingly at the same time.
• Knowledgeable in Microsoft Office Suite programs, with experience using Word, Excel, and Outlook, as well as familiar with hotel reservation programs such as FS-PMS.
• Able to easily adapt to unexpected changes and prioritize tasks successfully.
• Positions self to raise, lower, and extend arms fully to perform essential job functions.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Able to work in a busy environment, including exposure to various noise levels and large crowds.

Compensation:

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.