Front Desk Assistant

Job Description

Job Description

Front Desk Assistant

Reports to: Center Administrator

FLSA Status: Non-Exempt

The Front Desk Assistant serves as the first point of contact for patients and visitors at Nuvia Medical’s physician practices. This role is critical to ensuring a welcoming, efficient, and compliant front office operation. Responsibilities include greeting patients, managing appointments, verifying insurance (including Medicaid), and supporting accurate patient documentation. The Front Desk Assistant helps foster a positive patient experience while ensuring operational excellence and regulatory compliance.

• Greet and check in patients with professionalism and courtesy.

• Schedule appointments and manage clinic calendars to optimize provider time and patient flow.

• Answer phones, respond to patient inquiries, and route calls appropriately.

• Verify insurance eligibility, including Medicaid, and collect co-payments.

• Maintain accurate patient records and update demographic information in the EHR.

• Ensure compliance with HIPAA and payer documentation requirements.

• Support other administrative functions as needed, including correspondence, records requests, and reporting.

• Provide excellent service to patients and families, ensuring a welcoming and respectful environment.

• Collaborate with clinical and administrative staff to support efficient operations.

• Assist with coordination of referrals and patient follow-up appointments when needed.

• High school diploma or equivalent required.

• 1+ years of experience in a healthcare front desk or customer service role strongly preferred.

• Knowledge of medical office procedures and insurance verification required.

• Experience working with Medicaid populations required.

• Bilingual English/Spanish strongly preferred.

• Excellent interpersonal, communication, and organizational skills.

Minimum: $16/hour

Midpoint: $18/hour

Maximum: $20/hour

• Integrity – Demonstrates honesty in documentation, communication, and daily tasks.

• Compassion – Provides empathetic, patient-focused support and assistance.

• Accountability – Takes responsibility for duties, follows through on commitments, and ensures accuracy.

• Respect – Treats all patients, families, and colleagues with dignity; embraces diversity.

• Excellence – Strives for continuous improvement and high standards of performance in all responsibilities.