Customer Care Representative

Cardiac Monitoring Specialist

RhythMedix is growing rapidly, and looking to add staff in key positions so we may continue to support our goal of providing improved clinical outcomes and customer service to our clients, resulting in excellent patient care and increased satisfaction.

Not only is RhythMedix innovative by offering the healthcare community leading edge diagnostics, but we are committed to providing outstanding service, support, and patient care. Our Cardiac Monitoring solutions use cellular networks to send real time medical data to a central monitoring center. Our RhythmStar mobile cardiac monitoring system is the industry's first cloud-based, all-in-one patient monitoring solution which features a single-component, multi-modality monitor. RhythMedix is launching the industry's first multi-modality wearable monitor that includes built in cellular technology for real time patient monitoring.

We offer a competitive employment package as well as a great company culture that encourages both individual and team growth.

This is an exciting time to become a part of our team, as our company continues to grow!

Role and Responsibilities:

• Managing patients time on service from baseline to EOS
• Checking to ensure new patients put on service have viable baselines
• Flipping patient study type if indicated by billing
• Entering accounts and notification changes after they are approved and any special instructions for the technicians
• Tracking/troubleshooting non-compliant patients/lead reversal, etc.
• Troubleshooting for potential monitor replacements
• Notifying practice of any delay/interruption in service or early discharge
• Informing billing of cancelled studies
• Handling any complaints and ensure the proper follow up is completed
• Properly documenting patient records
• Handling all inbound calls from patients on the toll-free line
• Help in developing efficiencies and new protocol for clinical admin department
• Handling Customer Service/portal emails
• Processing of report requests

Qualifications and Education Requirements:

High School diploma or equivalent

Preferred Skills:

• Strong communication and interpersonal skills
• Strong leadership abilities
• Training skills preferred
• Comfortable with technology
• Customer service experience

Additional Notes:

Employee must have reliable transportation to get to and from our location in Mt. Laurel, NJ.