IT Support Technician

IT Support Technician ISouthland (SLND) is growing its IT support presence in the field and is looking for an IT Support Technician I to provide on-site and remote technical support for our jobsites and remote offices throughout North America. This is a great opportunity for an early-career IT professional with a strong customer service mindset who wants hands-on experience across hardware, software, networking, and field technology. You'll be the first point of contact for our employees' technology needs and will work closely with senior IT staff, who will help you grow your skills.ResponsibilitiesProvide friendly, responsive first-level support to office, field, and remote employees via phone, email, ticketing system, and in personTroubleshoot and resolve common hardware, software, account, and connectivity issues, and escalate more complex problems to senior IT staff with clear documentationInstall, set up, and troubleshoot PCs, laptops, printers, and other common peripheralsSupport and set up mobile devices (iOS and Android) for end usersAssist senior IT staff and Field Operations with setting up IT for new jobsites and remote offices.Support new employee onboarding, including issuing hardware, setting up user accounts, and walking new users through their equipment and systemsDocument issues and resolutions in the ticketing system and help maintain IT documentation and the user knowledge baseExperience1+ year of experience in a help desk, IT support, or similar customer-facing technical roleExperience installing and troubleshooting PC hardware and common peripheralsExperience supporting end users with Windows 10/11 and Microsoft 365 applicationsFamiliarity with supporting mobile devices (iOS and Android)Experience supporting users in a Citrix or Remote Desktop environment is a plusField or on-site technology support experience is a plusKnowledge and SkillsStrong customer service mindset: patience, empathy, a sense of urgency, and follow-through until the issue is resolvedAbility to explain technical issues clearly to non-technical usersBasic understanding of networking concepts (LAN, WAN, IP addressing, DNS, DHCP, Wi-Fi)Solid troubleshooting and problem-solving skillsExcellent verbal and written communication skillsStrong organizational and time management skills, with the ability to juggle multiple requests and keep users updatedWillingness to learn and take direction from senior IT staff, along with the ability to work independently once trainedRequirementsWillingness and ability to work some nights and weekends as neededHigh school diploma or equivalent*Full-Time employee benefits – Competitive pay, Health/Dental, 401K MatchFor more than 100 years, hard-working, honest, innovative people have been building what has become SOUTHLAND HOLDINGS. We combine the strengths of six companies who share a dedication to building critical infrastructure projects which improve the environment and lives of those around us.Southland Holdings is an EEO employer - M/F/D/V