Big Night Entertainment Group - Restaurant Manager

Responsibilities Managing operations during scheduled shifts that include daily decision making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness Preparing service staff schedules in accordance with forecasted business volume; responsible for adjusting scheduling as needed with varying daily business volume Identifying operational opportunities to build sales and control costs; developing and implementing plans to address opportunities Exhibiting high performance standards and ensuring all team members provide exceptional service to patrons Performing nightly check‑outs and audits Investigating and resolving service/food quality complaints Supervising associates’ daily activities; assigning responsibilities and providing clear, concise instructions while offering suggestions for increased productivity Enforcing established safety practices and ensuring quality standards are maintained Accountable for all sales and operating transactions in compliance with the policies and procedures Providing a positive, fun working environment for associates Other duties as assigned Supervisory Responsibilities Supervising approximately 30‑60 front‑of‑house employees per shift Carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems Requirements Minimum of 2 years’ management experience in a full‑service food and beverage, high‑volume upscale and/or club environment Must be able to pass Big Night Entertainment Group’s legal background check requirements Must complete the Massachusetts State Gaming Commission employee registration prior to starting TIPS or other recognized Alcohol Certification required High School Diploma required; Associate or Bachelor’s degree preferred Exemplary customer service skills Strong problem‑solving and analytical skills Ability to work well with people internally and externally at all levels Solid planning, organizing, and scheduling abilities Strong team‑building skills with emphasis on development and thinking outside the box Ability to create enthusiasm, demonstrate innovation, and encourage growth and learning in others Work hours necessary to maintain facility Physical Demands / Work Environment / Hours May be required to lift or move up to 30 lbs using proper lifting techniques and withstand long hours on feet in a fast‑paced, high‑energy environment Non‑typical office hours will be customary, including evenings, weekends, and holidays Big Night Entertainment Group is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr Big Night Entertainment Group