Student Accounting Services Coordinator

Student Business Services Coordinator I

California University of Science and Medicine (CUSM) is seeking a detail-oriented and customer-focused Student Business Services Coordinator I to support the daily operations of Student Business Services. Reporting to the Executive Director of Student Business Services, this role serves as a primary point of contact for students and the campus community, assisting with student account services, cashiering, billing, and transactional processing. The Coordinator supports a variety of frontline operations, including processing payments, reconciling transactions, responding to student financial inquiries, managing records and online forms, and assisting with financial aid disbursements and student refunds. This role collaborates closely with departments across campus to help ensure accurate, timely, and student-centered service. The ideal candidate is organized, dependable, and service-oriented, with strong communication and problem-solving skills, and the ability to manage multiple priorities with accuracy and professionalism while maintaining confidentiality and providing compassionate, responsive support to students.

This position is available immediately and will remain open until filled. Priority consideration will be given to applicants who submit a resume and cover letter by May 27, 2026, through the application link. The wage range is dependent on education, job-related knowledge, skills, and experience; the budgeted wage range is $23.00 to $25.50 per hour. Applicants must be able to work on campus four days a week.

Position Purpose

Under the direct supervision of the Executive Director of Student Business Services, the Student Business Services Coordinator I (Coordinator) serves as the primary point of contact for Student Business Services and is responsible for supporting frontline operations, including cashiering, student account support, and transactional processing. This role ensures accurate, timely processing of financial transactions and delivers exceptional customer service to students and the CUSM community.

Essential Functions

50% Customer Service and Office Operations

• Serve as the main point of contact for Student Business Services, providing exceptional and timely customer service via phone, email, Teams chat, and in person.
• Respond to and counsel students regarding student account transactions, billing, online payments, tuition refund policies and calculations, student refunds, outstanding balances, direct deposit, 1098-T, payment plans, ID badge replacement, graduation fees, and general financial inquiries.
• Collaborate with Admissions, Student Records, Financial Aid, and other departments to resolve student inquiries and enrollment-related matters.
• Support student account processes by applying or removing registration holds as appropriate.
• Escalate complex or sensitive student account issues to the appropriate staff in accordance with established procedures.

20% Cashiering and Payment Processing

• Perform all cashiering operations, including receiving, sorting, verifying, coding, and processing payments.
• Reconcile daily cash receipts and prepare bank deposits in accordance with established procedures.
• Process health insurance waivers and student registration deposits; produce reconciliation reports.
• Verify and process ID badge replacement payments.

15% Charges, Billing, and Financial Aid Support

• Charge and manage graduation-related fees and produce reconciliation reports.
• Invoice MBS prospective student application fees and generate payment reports.
• Perform third-party billing in accordance with established guidelines, including preparing invoices to governmental and external agencies and reconciling payments received.
• Post financial aid disbursements (Title IV, institutional, and external funds) and maintain supporting documentation.
• Process and distribute student refunds accurately and on time.

5% Accounts Receivable and Reconciliation

• Monitor past due student accounts and perform follow-up communications based on established timelines and procedures.
• Perform daily balancing and reconciliation of receivables.

5% Records Management and Administrative Support

• Manage and maintain online forms and related communications, including Direct Deposit, Student Financial Responsibility Agreements (SFRA), and Title IV Authorizations.
• Track submissions, maintain accurate records and support data integrity in accordance with established processes, and perform follow-up communications to increase completion rates.

5% Other Duties as Assigned

Required Educational Qualifications

High School diploma or General Education Degree (GED) and a minimum of three (3) years of experience related to the essential functions of this position, or an equivalent combination of education and experience may be considered.

Skills and Abilities

• Proficiency in Microsoft Office, Microsoft TEAMS, FileZilla, COD, NSLDS, FAA ACCESS, EMPOWER SIS.
• Excellent customer service skills.
• Excellent communication skills, including written and verbal acuity.
• Ability to maintain confidentiality; ability to recognize sensitive information and handle information with care and tact.
• Excellent organizational skills and attention to detail to prioritize work assignments, employ political acumen, and integrate information to determine an appropriate course of action.
• Ability to follow established policies, procedures, and workflows with a high degree of accuracy.
• Ability to work on multiple tasks simultaneously and within tight timelines.
• Ability to adapt to a dynamic environment.
• Demonstrated experience working independently and as part of a team.

Preferred Qualifications

• Bachelor's degree.
• Familiar with traditional semester-based financial aid calendar.
• Experience in interpreting federal and state financial aid rules and regulations.
• Experience in higher education, medical education, or a university environment.
• Familiarity with the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. § 1232g; 34 CFR Part 99).

Other Requirements

Items Used

Standard office equipment, including computer, printer/copy machine, postage machine, and telephone.

Physical Requirements

• Sit: Constantly
• Stand: Frequently
• Walk: Frequently
• Bend: N/A
• Squat: N/A
• Climb: N/A
• Crawl: N/A

Mental Requirements

• Read/Comprehend: Constantly
• Write: Constantly
• Perform Calculations: Frequently
• Communicate Orally: Constantly
• Reason and Analyze: Constantly

Environmental Requirements

• Is exposed to excessive noise: No
• Is around moving machinery: No
• Is exposed to marked changes in temperature and/or humidity: No
• Drives motorized equipment: No
• Works in confined quarters: No
• Dust: No
• Fumes: No

Disclaimer:

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

FLSA Status: Non-Exempt

Job Description Preparation Date: March 2026

Equal Employment Opportunity Statement

We are an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline, and termination. CUSM prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; genetic information; national origin; sex (including same sex); sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law.