Murex Technical Production Support Analyst

Employment Type: Full-Time or C2C for candidates with their own corporation only; candidates working through third-party employer are not eligible. 🚨 Senior Murex Technical Production Support Analyst – New York City, NY Location: New York City, NY Work Arrangement: Hybrid – 3 days/week onsite Compensation: Open to discuss Employment Type: Full-Time Interview: In-person required Required Skills & Experience Strong hands-on Murex MX.3 production support experience. Knowledge of eTradepad, Pricing, Simulation, Livebook, and Workflow. Experience with MDCS, RTBS, MDRS, and MDIT. Strong Murex log analysis and performance troubleshooting. Unix/Linux production support experience. Scripting experience with Python and/or Unix Shell. Understanding of Murex orchestration, services, process flows, and EOD job troubleshooting. SQL experience with Sybase, SQL Server, or Oracle. Understanding of Equity Derivatives products and Greeks. Strong communication, analytical, and stakeholder management skills. Qualifications 10+ years of overall IT experience. 5+ years of Front Office Trading Technology support experience. 3+ years of Murex MX.3 support experience. Ability to work effectively in a high-pressure production environment. Strong automation and continuous-improvement mindset. Nice to Have Splunk, Dynatrace, Datadog, ITRS, or similar monitoring/observability tools. Tidal, Autosys, Ctrl-M, or other enterprise schedulers. ServiceNow or similar Incident, Problem, and Change Management tools. Job Description We are looking for a proactive and detail-oriented Senior Murex Technical Production Support Analyst to support an Equity Derivatives trading desk. The role will focus on production stability across the Murex MX.3 platform, providing first- and second-line support for user issues, trade capture problems, pricing discrepancies, risk gaps, workflow failures, and system incidents. The ideal candidate will have strong technical troubleshooting skills, hands-on Murex production support experience, and the ability to drive incidents through triage, diagnosis, escalation, and resolution while working closely with internal L3 teams and the Murex vendor. Key Responsibilities Provide production support for Murex MX.3 across pricing, risk, trade capture, workflows, market data, and interfaces. Own incident triage, impact assessment, root cause analysis, and remediation follow-up. Monitor logs, dashboards, schedulers, RTS feeds, and batch processes. Troubleshoot pricing inconsistencies, risk/sensitivity gaps, trade enrichment failures, and interface delays. Manage vendor cases, including evidence gathering, reproduction steps, and fix validation. Support production releases, emergency changes, and maintenance activities. Maintain SOPs, runbooks, and knowledge articles. Contribute to monitoring, automation, and continuous improvement initiatives. Talentmatics