Accounts Receivable Specialist

Accounts Receivable SpecialistAccommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with organizations in the airline, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth.Our mission is to make layovers simpler and more efficient for crew members—and we bring that to life through deep industry expertise and a practical, results-driven approach.Today, API's platform powers over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our global reach ensures that airline crews are rested, transported, and connected so global aviation runs on time.At API, we're building a culture rooted in succeeding and thriving together. It's a place where people are encouraged to take ownership, develop their skills, and contribute to work that matters.If you're looking to grow your career in a company that values steady progress, real impact, and long-term development, we'd like to meet you!Position OverviewAPI seeks a motivated, detail-oriented Accounts Receivable Specialist to collect outstanding commission invoices and maintain accurate customer accounts.Key ResponsibilitiesContact customers worldwide by phone and email to collect outstanding commission invoices and follow up on past-due balances and payment plans.Manage assigned aging portfolios, analyze payment activity, identify collection trends, and support cash-flow goals.Investigate and resolve invoice, payment, account, and billing discrepancies in partnership with customers and internal departments.Reconcile customer accounts, research balances, and accurately post and apply payments as needed.Respond promptly and professionally to inquiries while maintaining productive customer relationships.Document collection activity and account resolutions; maintain accurate records in company systems.Assist with month-end reconciliations, reporting, and other assigned duties.Required Qualifications and Experience1+ years of accounts receivable, collections, customer service, or related experience preferred; high-volume collection calling experience is a strong plus.Excellent written and verbal communication skills, with a professional, confident phone presence.Strong attention to detail, accuracy, problem-solving, analytical, and account reconciliation skills.Ability to prioritize multiple accounts, work in a fast-paced environment, learn new processes, and adapt to new systems.Customer-focused, persistent, dependable, proactive, accountable, and results-oriented.Proficiency in Microsoft Excel and Outlook; experience with NetSuite, ACES, and Salesforce is a plus.Position Type and Expected Hours of WorkThis is a full-time position with an expected work schedule of 40 hours per week. Additional overtime may be required based on business needs, typically ranging from 0 to 10 hours per week.Supervisory ResponsibilityNoTotal Rewards Package401(k) with employer matchingPaid Time OffExtended health insurance, LTD, life insurance, and Employee Assistance ProgramAccess to company-sponsored volunteer and community engagement programsRecognition & rewards programHybrid work scheduleCareer Growth OpportunityBe part of a growing organization that offers career advancement, professional development, and the chance to make a significant impact on financial operations.CompensationThe good faith pay rate is between $19.50 - $21.50 USD/hour.Compensation is determined based on several factors, including the candidate's experience, qualifications, and skill set, geographic location, as well as internal alignment and external benchmarks.Work EnvironmentThis position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.AAP/EEO StatementAccommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.