Order Processing Specialist

Description

Green Garden Products, a subsidiary of Central Garden & Pet, the number one supplier of top-quality flower seeds and non-GMO vegetable seeds for the gardening industry, is now seeking an Inside Sales/Customer Service Representative onsite at the Norton, MA facility. This is a non-exempt, full-time position. Central Garden & Pet Company (NASDAQ: CENT) is a leading innovator, marketer and producer of quality branded products for the pet and lawn and garden supplies markets. Please see our website at for additional company information.

Here at Green Garden Products, we love to help things grow. It's really what we are all about. Our Inside Sales and Customer Service Reps spend each day selling the largest brand names in gardening to retailers all over the country. At the same time, they are growing themselves: growing in work experience, growing in confidence, growing their career. Green Garden Products is a division of Central Garden and Pet, a company that employs close to 7,000 people nationwide. This role is an open door that leads to the rest of your career.

What you'll do:

As Order Process Specialist, you will maintain a working knowledge and clear understanding of the procedures and controls supportive of data entry, logistics, billing, and AR calls. You will exercise a high-level of accuracy when performing assigned tasks and will provide outstanding customer service. This position pays a range of $18 to $20 per hour based on experience. 

Responsibilities:  

• Review and enter incoming orders with accuracy
• Schedule truck appointments and to ensure shipments are picked up on schedule
• Communicate with Ohio Team on daily shipments
• Process ASN- advance shipping notification for shipping
• Retrieve return forms from FedEx Ground shipments

• Issue return credits towards customer invoice
• Process invoices
• Create FedEx Ground Labels for shipping
• Process Authorizations on orders
• Pick seed packet orders in the warehouse
• Mail Slot ID cards to customers thru USPS Mail
• Enter data from the warehouse into Access
• Outbound customer service calls and AR collection calls
• Collaborate with other team members to provide support by thoroughly researching and replying to our customer account inquiries.
• Prepare billing files to produce invoices while observing corresponding calendars and billing cycles.
• Manage “I” Chain accounts receivable customer data in the accounting system.
• Research and resolve customer A/R account issues.
• Responsible for reconciling AR roll-forward and aging on a weekly basis.
• Generate documented Standard Operating Procedures and keep all documentation current.
• General office duties including filing, data entry, mail sorting and distribution
• Work on special projects that maybe given throughout the shipping/return season
• Other responsibilities as required to support department initiatives and needs.

Basic Qualifications:  

• High school diploma or equivalent
• Entry level computer skills
• Basic knowledge of Excel
• Accuracy and Speed in entering orders
• A positive attitude and willingness to learn 
• Strong work ethic with a defined sense of urgency
• Punctual and dependable
• Friendly and courteous phone etiquette
• Experience communicating with colleagues and customers by using appropriate means of communication, applications and virtual meeting participation
• Ability to work both independently and in a team environment with moderate management oversight

BENEFITS PACKAGE & EMPLOYEE PROGRAMS:

• Comprehensive Medical, Dental, and Vision Insurance
• Free Life and Disability Insurance
• Health and Dependent Care Flexible Spending Accounts
• 401k with 3% company match and annual employer discretionary contribution
• Paid time off
• Employee Assistance Program
• Access to thousands of free online courses
• Referral Program with cash bonus
• Access to on-demand pay
• Paid parental leave

Central Garden & Pet Company (NASDAQ: CENT) (NASDAQ: CENTA) understands that home is central to life and has proudly nurtured happy and healthy homes for over 40 years. With fiscal 2023 net sales of $3.3 billion, Central is on a mission to lead the future of the Pet and Garden industries. The Company’s innovative and trusted products are dedicated to helping lawns grow greener, gardens bloom bigger, pets live healthier and communities grow stronger. Central is home to a leading portfolio of more than 65 high-quality brands including Amdro®, Aqueon®, Cadet®, Farnam®, Ferry-Morse®, Four Paws®, Kaytee®, K&H®, Nylabone® and Pennington®, strong manufacturing and distribution capabilities and a passionate, entrepreneurial growth culture. Central is based in Walnut Creek, California and has 6,700 employees across North America and Europe. Visit to learn more.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.