Home Care Supervisor

Job Description

Job Description

About the Role

Are you a passionate leader who enjoys coaching others and creating exceptional client and caregiver experiences? Fedelta Home Care is looking for an experienced In-Home Care Supervisor to join our growing team!

In this role, you'll oversee a caseload of clients and caregivers throughout Portland (Washington County) while partnering closely with our Tigard office team. You'll serve as a leader, mentor, and problem solver, ensuring caregivers have the support they need to deliver outstanding care while maintaining compliance, quality, and operational excellence.

At Fedelta Home Care, our mission is to help people live safely and independently in the comfort of their own homes. We believe our leaders play a critical role in building strong teams, supporting caregivers, and creating meaningful relationships with our clients and community.

Our Benefits Include:

• Comprehensive medical, dental, and vision insurance beginning the first of the month following your date of hire
• Employer-paid Basic Life Insurance and AD&D coverage
• 401(k) with a generous employer match and immediate vesting
• Quarterly bonus incentive program
• Paid Time Off (PTO) eligibility after 90 days
• Nine (9) paid holidays each year
• Annual Health & Wellness Stipend
• Mileage reimbursement for work-related travel
• Commuter benefits
• Scholarship program
• Wellness coaching, employee discounts, and rewards through Perks at Work
• Free onsite parking
• Complimentary coffee and snacks whenever you're in the office
• A collaborative, mission-driven culture where your work truly makes a difference

Position Requirements

• Demonstrated leadership experience with the ability to coach, mentor, and develop employees.
• Strong relationship-building and cross-functional collaboration skills.
• Excellent organizational, critical thinking, and time management abilities.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Strong decision-making skills and the ability to exercise sound judgment with confidential information.
• Excellent written and verbal communication skills with the ability to communicate professionally across all levels of the organization.
• Ability to adapt quickly to changing priorities and business needs.
• Strong customer service mindset with the ability to resolve concerns professionally and compassionately.
• Bilingual candidates are encouraged to apply but are not required.

What We're Looking For

• Previous supervisory or leadership experience in home care, healthcare, human services, or a related industry.
• Experience coaching and supporting frontline employees.
• Strong problem-solving, communication, and organizational skills.
• Passion for delivering exceptional client and caregiver experiences.
• Ability to travel throughout the assigned service area.
• Valid driver's license, proof of auto insurance, and satisfactory driving record.

Essential Responsibilities

• Supervise and support an assigned caseload of caregivers and clients.
• Conduct caregiver supervisory visits, performance coaching, and routine check-ins.
• Scheduling to ensure appropriate caregiver placement and staffing coverage.
• Assist with client assessments, service plan updates, and ongoing quality assurance visits.
• Address caregiver and client concerns promptly while maintaining high customer service standards.
• Monitor caregiver compliance with company policies, state regulations, and required certifications.
• Assist with caregiver onboarding, orientation, training, and ongoing development.
• Support branch initiatives related to employee engagement, retention, and recognition.
• Maintain accurate documentation within company systems, ensuring timely and complete records.
• Collaborate with leadership to improve operational efficiency and support branch performance goals.
• Participate in after-hours on-call rotation as assigned.

Supervisory Responsibilities

• Directly supervise an assigned group of caregivers.
• Provide coaching, mentoring, and performance feedback.
• Support employee development and corrective action processes when appropriate.
• Escalate complex employee relations or operational issues to the Lead Supervisor or Director.

Education & Experience

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Healthcare Administration, Human Services, Business, or a related field preferred.
• Previous experience in home care, healthcare operations, case management, staffing, or employee supervision preferred.
• Knowledge of Washington State home care regulations, WACs, RCWs, and Department of Health requirements is preferred but not required.

Certifications & Licenses

• Valid driver's license and reliable transportation.
• Proof of current auto insurance.
• Ability to successfully complete required background checks.
• CNA, HCA, or related healthcare credential is preferred but not required.

Technical Skills

To be successful in this position, candidates should demonstrate proficiency with:

• Microsoft Office Suite (Word, Excel, Outlook)
• ADP Workforce Now or similar Human Resources Information System (HRIS)
• Scheduling and electronic health record software
• Google Workspace
• Microsoft Teams
• Ability to quickly learn new software systems and technology platforms