PERSONNEL/BENEFITS CLERK (EMPLOYMENT SERVICES)

Job Title

Under general supervision, the purpose of this position is to perform district-based duties associated with the maintenance and monitoring of personnel records and certification files. Employees in this classification function at a non-routine clerical level capacity, and perform various types of electronic data entry and filing. This position will provide district-based support for the Employment Services section of the Human Resources Division. Duties will include general office support such as answering calls, filing, scanning documents, processing payments, relaying messages, preparing documents and correspondence, providing any other related personnel and/or certification support. Performs related work as directed.

Responsibilities and Qualifications

Examples of essential functions include responding to internal and external customers in person, email and phone in a timely, accurate, courteous and empathetic manner representing OCPS in a positive light. Provides customer service that includes assisting new employees in completing employment paperwork; performs applicant services; reviews instructional and non-instructional histories for the purpose of determining years of previous service. Maintains continuous telephone contact with work site representatives; provides human resources general information and assistance to district staff, administrators, teachers, and other personnel. Greets and checks in visitors. Answers inbound switchboard calls; takes messages; provides information and assistance to district personnel and the public; screens, prioritizes, and relays calls to appropriate personnel. Processes payments via School Pay and provides administrative support to Certification Specialists. Assists with the onboarding process copies, scans, prints and files documents as necessary. Maintains a filing system for employment services and certification documents; scan into ApplicationXtender, prepares boxes to be sent to records for archiving. Answers questions to instructional and non-instructional applicants through the review of applicable documents (paper, SAP, iCIMS) to ensure required documents are received, completed and acceptable. Researches iCIMS and SAP databases for prior and current employment history. Communicates eligibility for classified and instructional positions and responds to questions from applicants and employees. Opens, sorts, and distributes incoming mail; prepares outgoing mail. Operates a computer to enter, retrieve, review, or modify data; utilizes word processing, database, and software programs. Operates a variety of machinery, equipment, and tools associated with department activities, which may include a copier, scanner or fax. Responsible for keeping up to date on current technology, as job appropriate, being used by OCPS. With the support of the district, attends training to ensure skill level in various technologies is at the level required to perform in current position. Responsible for timely and accurate information they maintain as part of their job responsibilities.

Marginal functions include performing related duties as directed.

Minimum training and experience includes a high school diploma or GED; three (3) years of experience and/or training that includes bookkeeping or clerical work, or any equivalent combination of related education, training and experience which provides the required knowledge, skills and abilities to perform the essential job functions. Experience with Microsoft Office preferred. Call center/multiple line phone system experience preferred. Human Resources experience preferred. Multilingual preferred.

Performance aptitudes include data utilization, human interaction, equipment, machinery, tools, and materials utilization, verbal aptitude, mathematical aptitude, functional reasoning, situational reasoning, ADA compliance physical ability, sensory requirements, and environmental factors.