License Support Director

Job Description

Job Description

Benefits:

• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off

Frozen Ropes is seeking a full-time License Support Director to support the growth, organization, and day-to-day operational needs of our expanding network of licensed locations.

This role is ideal for someone who is highly organized, tech-savvy, proactive, and comfortable managing multiple projects in a fast-paced environment. You will work closely with leadership and licensed partners to help support communication, systems, marketing coordination, and operational execution across the organization.

We are looking for someone who enjoys problem-solving, learning new technology, and helping build efficient systems that support growth.

Key Responsibilities

• Support onboarding and ongoing communication with licensed locations 
• Assist with operational coordination and project management across multiple locations 
• Help manage website content updates and digital resources through CMS platforms 
• Upload and organize video content, training materials, and digital assets 
• Assist with social media coordination and marketing support initiatives 
• Conduct online research related to marketing, operations, and business initiatives 
• Organize reports, files, timelines, and internal systems using digital tools 
• Support leadership with operational and expansion-related projects 

What We’re Looking For

• Strong administrative and organizational skills 
• Excellent written and verbal communication abilities 
• Strong computer and technology skills 
• Experience with:
  • Excel 
  • Google Drive / Google Workspace 
  • CMS platforms 
  • Project management software 
  • Canva 
  • Video uploads and digital content organization 
• Strong web research and problem-solving abilities 
• Curious and interested in AI tools and emerging technologies 
• Ability to manage multiple priorities and projects simultaneously 
• Self-motivated, dependable, and detail-oriented 

Bonus Experience

• Marketing, operations, or business support experience 
• Multi-location business or franchise/licensing support experience 
• Sports industry experience 

Schedule

• Full-time (Monday–Friday) 
• Some evenings and weekends as needed for events or special projects 
• Occasional travel may be required 

Why Join Frozen Ropes

• Be part of a nationally recognized baseball and softball organization 
• Work directly with leadership on growth and expansion initiatives 
• Opportunity for long-term growth within a rapidly expanding organization 
• Collaborative, fast-paced, and team-oriented environment