Customer Service Representative

Job Description

Job Description

Customer Service

Mackin’s Auto Body is seeking a fulltime Customer Service Representative (CSR) with exemplary customer service skills for our Tesla certified location. We are looking for a self-motivated individual who demonstrates follow through while multi-tasking. In this entry level position, you will receive ongoing training and a chance to grow within our highly successful company.

Responsibilities Overview:

• Greet all customers upon arrival, qualify the customer and vehicle, and determine their specific needs
• Based on customer input, assure their understanding of the collision repair/ claims process
• Inform the customer of the positive qualities of Mackin’s Auto Body
• Obtain necessary customer information
• Take photos to document the needed estimate
• Note any non-collision damage or maintenance issues that may impede our repairs
• Set up an appointment for estimate and /or date
• Perform the pre-repair inspection upon drop off with the customer
• Maintain contact with the customer during the repair and proactively inform them if anticipated delivery date changes
• Review vehicle post repair for repair/ refinish condition
• Filing, paperwork as needed

Required Skills:

• Strong interpersonal skills
• Empathy
• Knowledge of sales and customer service
• Well organized

Mackin’s Auto Body offers:

• Competitive pay!!!!!
• Monday through Friday, NO WEEKENDS!!
• Excellent Medical and Dental Package
• PAID Time Off
• PAID Holiday
• PAID I-CAR training and certificates
• 401k with company match
• Training

• Opportunities for advancement