Bilingual Support Specialist

To support care management teams, the full-time Bilingual Support Specialist will assist with non-clinical activities, including telephonic outreach to members and providers, case creation, and documentation, while working remotely from NY, NJ, CT, or PA. Key responsibilities Conduct outreach for newly enrolled members to review services and address requests Manage a large caseload while documenting calls and assisting with benefit inquiries and appointment scheduling Provide education to members and providers regarding service request approvals and handle discrepancies in intake documents Required qualifications High School diploma or GED equivalent Experience in a customer service environment Ability to work in a fast-paced environment managing multiple priorities Bilingual proficiency in English and Mandarin/Cantonese Knowledge of medical terminology and experience with healthcare call center operations preferred