Director of Outlets

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Embark on a fulfilling career at the Texas A&M Hotel and Conference Center in College Station, Texas, proudly managed by Pyramid Global Hospitality, where the spirit of Aggieland meets unparalleled Howdy Hospitality. With 250 guest rooms, 23 flexible meeting rooms, and 35,000 sq ft of meeting space, our property hosts a variety of guests and events. Join today to enjoy a career focused on being the difference and creating memorable experiences for our guests and associates!

As a member of the Pyramid Global family, you'll enjoy comprehensive benefits including:
• 401k with a company match and immediate vesting after 90 days of service
• Access to multiple free wellness platforms such as SupportLinc and Ramsey SmartDollar for you and all members of your household
• Extensive training programs for hospitality and non-hospitality skillsets
• Pet insurance discounts
• Discounts at hundreds of properties nationwide in the Pyramid Global portfolio

Additional Full-time Benefits:
• Medical, dental, vision, and other supplemental benefits like identity theft, legal assistance, and life insurance
• Tuition/education reimbursement eligibility after 12 months of service

What you will have an opportunity to do:

CULTURE & CHARACTER:

All team members of the Texas A&M Hotel and Conference Center, a Pyramid Global Hospitality property, have the same fundamental responsibility: to take great pride in providing Howdy Hospitality to all guests while walking the Aggie Path of P.R.I.D.E. daily. Our jobs are not just to make a difference but to "Be the Difference" in the guest and fellow team member experience. All applicants should be of the highest character and hold themselves to the following Aggie Path of P.R.I.D.E. expectations:

• Positivity - We wake up daily and choose to bring a positive perspective, find the good in all things, and create an environment others want to be part of. Each team member is hired to project genuine and sincere positivity daily.
• Respect - We embrace and appreciate others and show consideration for their desires, interests, privacy, physical space, belongings, different viewpoints, philosophies, physical abilities, beliefs, and personalities. We choose to show respect, even when it is not given, not only to our guests but, more importantly, to each other.
• Integrity - We consistently demonstrate and live by sound moral and ethical principles. We choose to do this not because someone is watching, but because it is the right thing to do.
• Dedication - We are unyielding in our commitment to walking our path and dedication to "Being the Difference" in everything we do. We flex our proactive muscles in being more positive, respecting, and holding ourselves to an even higher commitment to integrity.
• Excellence - We always strive to make today a little better than yesterday.

JOB DESCRIPTION:

The Director of Outlets is responsible for the overall leadership, financial performance, guest experience, and operational excellence of the hotel's three food and beverage restaurants, including:

• Brazos Proper Texas Kitchen
• The Junction Marketplace
• Block T Bar & Grill

This position oversees a management team of Outlet Managers and Supervisors while leading a staff of more than 40 front-of-house team members. The Director of Outlets is accountable for delivering exceptional guest satisfaction, driving revenue growth, controlling labor and operating expenses, developing future leaders, and creating memorable experiences that strengthen the hotel's food and beverage reputation.

With approximately $2.3 million in annual revenue, this role requires a hands-on leader who can balance strategic planning with daily operational execution.

COMPENSATION & BENEFITS:

• Salaried position, paid biweekly
• Eligible for annual performance bonus
• Extensive health benefits, paid time off, retirement, tuition reimbursement, and employee discounts at hundreds of US and international properties.

SCHEDULE:

The hospitality industry is 24 hours a day, seven days a week, and 365 days of the year. All candidates must be available and are expected to work Texas A&M football game days, Ring Days, graduations, and other high occupancy times due to special events. We strive hard to manage and minimalize overtime, but it should and will be expected when business levels call for it.

• Full-time: 40+ hours per week depending on level of business forecasted
• Days of week/weekend scheduled will vary depending on level of business forecasted.

ESSENTIAL FUNCTIONS:

Guest Experience & Service Excellence

• Champion a culture focused on delivering exceptional guest experiences across all outlets.
• Ensure consistently high guest satisfaction scores and online review ratings.
• Actively engage with guests and resolve service concerns promptly and professionally.
• Establish and maintain service standards that exceed brand and guest expectations.
• Lead initiatives that enhance guest loyalty, repeat business, and community engagement.

Financial Performance

• Achieve annual revenue, profit, and flow-through goals for all outlets.
• Manage labor costs through effective scheduling, staffing models, productivity monitoring, and workforce planning.
• Control beverage costs and operating expenses through purchasing discipline, inventory management, and waste reduction programs.
• Analyze financial statements, labor reports, productivity metrics, and outlet performance trends.
• Develop and execute strategies to improve profitability while maintaining service standards.

Leadership & Team Development

• Recruit, train, coach, and develop high-performing teams.
• Conduct regular performance reviews and succession planning discussions.
• Foster a culture of accountability, engagement, teamwork, and continuous improvement.
• Identify and develop future leaders within the department.

Training & Talent Development

• Develop and maintain comprehensive onboarding and training programs for all positions.
• Conduct ongoing service, beverage, sales, leadership, and operational training.
• Ensure all managers consistently coach and train their teams.
• Monitor training effectiveness and implement corrective action as needed.
• Training is a critical success factor for this position, and the Outlet General Manager is expected to make team development a top operational priority.

Revenue Growth & Business Development

• Develop and execute revenue-generating initiatives across all outlets.
• Create programming and promotional events designed to drive traffic and increase average guest spend.
• Identify opportunities for upselling, beverage program enhancements, and local market engagement.
• Collaborate with hotel leadership to maximize internal guest capture and outlet utilization.
• Analyze market trends and competitive activity to identify growth opportunities.

Marketing & Community Engagement

• Partner with the Marketing team to develop promotional campaigns, seasonal offerings, special events, and outlet positioning strategies.
• Support social media initiatives, local partnerships, and community outreach efforts.
• Ensure marketing efforts align with business objectives and revenue targets.
• Participate in hotel-wide initiatives that drive food and beverage visibility and performance.

Beverage Program Management

• Oversee beverage operations including inventory management, ordering, cost controls, and profitability.
• Partner with vendors and distributors to optimize product selection and pricing.
• Maintain beverage quality standards and ensure compliance with all alcohol service regulations.
• Develop innovative beverage promotions and seasonal offerings.

Operational Excellence

• Ensure compliance with all health, safety, sanitation, and alcohol service regulations.
• Maintain outstanding cleanliness, presentation, and operational standards across all outlets.
• Continuously evaluate processes for efficiency improvements and cost savings.
• Monitor staffing levels, service execution, and operational readiness.
• Serve as Manager-on-Duty as required.

What are we looking for?

Qualifications

Required

• 5+ years of progressive restaurant or hospitality management experience.
• Multi-unit food and beverage management experience preferred.
• Proven success managing restaurant, bar, and high-volume beverage operations.
• Strong financial acumen with experience managing labor and controllable expenses.
• Demonstrated ability to lead, coach, and develop management teams.
• Experience driving revenue growth through promotions, events, and guest engagement initiatives.
• Strong communication, leadership, and organizational skills.
• Ability to work flexible schedules including evenings, weekends, and holidays.

Preferred

• Hotel food and beverage leadership experience.
• Experience overseeing coffee shop operations.
• Knowledge of beverage cost management and inventory controls.
• Experience with POS systems, scheduling software, and financial reporting tools.

Compensation:
$80,000.00

$90,000.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.