Customer Service Representative

Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team? Let’s Talk. Your Future Starts Here! At Gaithersburg Garage Doors , we’re more than just a small business—we’re a close-knit team with BIG goals and even bigger opportunities . If you're someone who loves working with people, enjoys solving challenges, and shines in a team-driven environment, we want you on our side. We’re on the lookout for a friendly, proactive, and driven Customer Service Representative to join our growing crew. This is more than just a job—it’s a chance to build a meaningful career where you’ll be empowered, appreciated, and given the tools to succeed. What You’ll Be Doing: You’ll be the voice of Gaithersburg Garage Doors—supporting customers through phone, email, and chat while creating outstanding service experiences that keep them coming back. You’ll: Deliver top-notch service with a positive, empathetic, and professional approach. Handle a high volume of calls with confidence and efficiency. Work across multiple channels (email, chat, phone) to solve problems and provide updates. Think on your feet, research solutions, and provide helpful, friendly responses. Keep accurate records of customer interactions and transactions. Recognize opportunities to recommend additional services that benefit the customer. Work closely with technicians and team members to ensure seamless service. Learn our services inside and out—becoming a go-to expert. What We’re Looking For: 1+ year in a customer service role (bonus points if it's in home services or tech!) Excellent communication and active listening skills. Strong organization, time management, and multitasking abilities. Friendly, adaptable, and calm under pressure. Familiarity with ServiceTitan is a big plus (but not required—we’ll train you!). A team player who’s excited about growth and making a real impact. High school diploma or equivalent. Why You’ll Love It Here: Team-first culture where your contributions matter. Opportunities for advancement —we love to promote from within! Respect, recognition, and rewards for hard work and dedication. Hands-on training and mentorship to help you shine. A chance to build a career with a growing, respected local company . This position is based in our Rockville, MD office—where great things are happening every day. What we have to offer you! Benefits – Health, Vision, Dental, PTO, Holidays, 401k and matching Employee Discount Employee Referral You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Gaithersburg Garage Doors may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check. *This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer. Pay Range: $20 – $22 USD #J-18808-Ljbffr