Customer Service Representative
Pathfinders Inc
Job Description
Job Description
We’re looking for a dedicated and compassionate Customer Service Representative . In this vital role, you’ll be the first point of contact for patients, providers, and healthcare partners—helping to schedule appointments, provide information, and support patient care coordination.
Responsibilities:
- Respond promptly and professionally to participant inquiries via phone, email, and in person
- Clearly explain claim payments, denials, and plan benefits to participants
- Research and resolve eligibility or claim-related issues; coordinate updates with external vendors as needed
- Accurately document all interactions in the Customer Service module
- Process enrollment forms, disability claims, and special fund claims in a timely manner
- Monitor incoming calls and manage call flow using call center software
- Retrieve and respond to voicemails from the nightline system
- Assist with special projects and administrative tasks as assigned by management
Requirements:
- Bachelor’s degree or equivalent experience required
- At least 1-2 years of call center experience is required
- Call center experience in healthcare preferred
- Must type 40 wpm
- Bilingual speaking is a plus
- Proficient in MS Office Suites
- Strong time management skills
- Excellent communication skills
Job Details:
- Hours between 8am-7pm
- Job Type: On-site
About Pathfinders, Inc.
Pathfinders, Inc. was established in 1997 as a full service staffing solutions provider. Pathfinders was born from a single idea: Our founder wanted to create a company with the capabilities of a national staffing provider but with the customer service and personality of a local provider. We connect the area's best talent with the area's best companies!
Inc. 5000 winner - 5 years
Philly's Fastest Growing Companies - 5 years
Company Description
About Pathfinders, Inc.\r\n\r\nPathfinders, Inc. was established in 1997 as a full service staffing solutions provider. Pathfinders was born from a single idea: Our founder wanted to create a company with the capabilities of a national staffing provider but with the customer service and personality of a local provider. We connect the area's best talent with the area's best companies!\r\n\r\nInc. 5000 winner - 5 years\r\nPhilly's Fastest Growing Companies - 5 years
Vacancy posted 12 days ago
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