EBO: Medical Customer Service Representative (Onsite)

EBO: Medical Customer Service Representative (Onsite)

Support our healthcare partners and help them thrive at Meduit! As a Medical Customer Service Representative, you'll be a key point of contact, compassionately guiding patients through their medical bills and enabling our clients to focus on exceptional patient care.

If you're a skilled communicator eager to make a tangible difference in the healthcare ecosystem, apply today!

Key Responsibilities

• Helping patients understand financial responsibility in a helpful and non-threatening manner
• Taking inbound and making outbound calls to patients regarding outstanding balances
• Meeting or exceeding established metric goals
• Following established procedures to resolve patient account balances:
• Identifying consumer payment plans
• Utilizing call scripts provided
• Setting up consumer payments over the phone
• Documenting all conversations electronically on company and/or client systems
• Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
• Providing information to Client Services as needed
• Understanding and fully complying with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures

Essential Skills

• Compassion
• Communication
• Problem-solving
• Teamwork

Required Qualifications

• 1 year of previous call center experience (In-office or Remote)
• High School Diploma/GED
• Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel)

Preferred Qualifications

• Experience in a fast-paced environment
• Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPA
• Experience with medical billing/claims processing
• Time management and sound decision-making skills
• Experience providing excellent customer service in a variety of situations, including those that escalate

Additional Information

• Pay: $17-19/hr
• Schedule: Full-time; 40 hours/week, M-F
• Location: 18310 Montgomery Village Ave, Gaithersburg, MD 20879
• Anticipated start date: 7/14/2025
• Paid Training: 3 weeks
• Background check: As a condition of employment, a pre-employment background check will be conducted

What We Offer:

• Steady work schedule (hybrid flexibility after 6-month probationary period)
• Full comprehensive Paid Training Program (3+ weeks)
• Medical, Dental, and Vision insurance
• HSA and FSA available
• 401(K) plans with company match
• PTO and Paid holidays
• Employer paid life insurance and long-term disability
• Internal company growth

What We Do:

Meduit was born out of a drive for excellence and a passion for improving revenue cycle management (RCM) for healthcare organizations and the patients they serve. To achieve our goal, we need you! Employees are the cornerstone of our success. As one of the nation's leading RCM solutions companies, we partner with hospital and physician practices in 48 states to provide excellent and compassionate patient engagement. We focus on the payments so our clients can focus on their patients, by living our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and being Results-Oriented. You can find out more about Meduit at

Meduit is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status or status as a protected veteran or any other federal, state, or local protected class.