IT Support Specialist

Client Support Associate / IT Support SpecialistDuration: 3 Months + (Possible Extension) Pay Rate: $29.00 /hr on W2 Location: Lexington, SC Schedule: M-F, 8am-5pm. 2 days out of the week will be 10am-7pm. Worker is able to select which 2 days they would like to work the later schedule, as long as it's not Mondays.Description: Identify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action.Role Responsibilities: Provide basic technical support to Clients. Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems.Requirements: 3 - 5 years of related work experience, or an equivalent combination of education and experience. 3 - 5 years of customer service experience. Excellent communication skills. The ability to work in a team environment and commit to a flexible work schedule.Intake Questionnaire1. Tell us about the project and day to day responsibilities for the contractor and the type of environment they will be working in. Supporting local users at the Greensburg, PA facility with laptops, printers, warehouse Android devices. Logging tickets for work performed. Warehouse, Stock Yards and office cubicle environment. Moves throughout the building to assist users. Goes into the warehouse wearing vest and steel toes shoes for printer maintenance.2. What are three MUST HAVE skill sets (technical) that are required?Software Systems ProficiencyHardware and Peripheral TroubleshootingNetworking Fundamentals3. What are your top three PREFERRED skill sets (technical)4. Soft Skill requirements (team fit/personality requirements)?Strong Communication SkillsPatience / Empathy (enterprise support)Problem-Solving / Critical Thinking5. What are the education and certification requirements? Bachelor's preferred but not required. A+ or any Microsoft certification is preferred.6. How many years of related experience is required for this role? Is there specific experience you are looking for? a. 3-5 years of experience7. Will training be provided? If so, what is the duration? Yes – training partner for four weeks.8. What will be the interview process? a. In Person, Phone, or Video - Video b. How many people will attend the interview? 1-3 c. How many interviews will be required? 3 total; 2 virtual, 1 onsite visit9. What is the contract length of this position? 90, extended each 90 days10. Is there an opportunity for temp-to-hire? Yes11. What is the work schedule? Monday – Friday 8-5 three days and 10-7 two days. We stay late to support the night warehouse operations.12. Will travel, over time, or weekends be required for this role? We will ask if there is a project that needs weekend assistance, and the associate is available.About Us: Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants.Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.