POOL & BEACH SERVER
Grand Beach Hospitality Group
JOB OVERVIEW Take food and beverage orders, retrieve and serve alcoholic, non-alcoholic beverages and food orders to guest tables according to hotel specifications, courteously and efficiently. Collect payments. Also assists in the maintenance of the Pool & Beach area and equipment. speaking ENGLISH is a MUST DUTIES AND RESPONSIBILITIES
- Maintain complete knowledge of and comply with all Grand Beach Hotel departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Maintain complete knowledge of:
- Lounge/seat/station numbers, room capacity, hours of operation and proper table set-up of the Pool & Beach.
- All liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the Pool & Beach menu.
- The particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
- All menu items, prices, preparation method/time, major ingredients and quality standards, taste, appearance, texture, serving temperature, garnish and method of presentation.
- P.O.S. and manual systems.
- Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and driving while under the influence.
- Complete opening side duties as assigned:
- Check quality and amount of all Pool & Beach stock and supplies using checklist.
- Fold napkins.
- Requisition all necessary supplies and transport from storeroom to Pool & Beach.
- Help Set tables.
- Set up all condiments and beverages (non-alcoholic).
- Ensure a sufficient supply of all silverware, glassware and chinaware for service.
- Check cleanliness and condition of assigned station and service areas; rectify any deficiencies.
- Set-up side station with supplies and equipment.
- Organize assigned station and ensure readiness prior to guest arrival.
- Review reserved tables and names of such; follow up on special arrangements for pre-assigned tables
- Review daily specials and maintain awareness of 86'd items throughout the shift.
- Take guests' food and beverage orders, utilizing suggestive selling techniques.
- Record order of guest.
- Input order into system and ensure transmission of food orders is verified by Kitchen
- Legibly document orders when system is down and distribute food orders to Kitchen.
- Retrieve all alcoholic beverage items from bar and serve to guest.
- Open and serve wine/champagne bottles.
- Make all varieties of coffee.
- Serve all food courses and non-alcoholic beverage items to the guest.
- Guide the activities of the assigned Bus person to ensure optimum service to guests.
- Clear each course.
- Remove soiled wares from tables as assigned and transport to dishwashing area.
- Present guest checks and process payments.
- Adhere to payment, cash handling and credit policies/procedures.
- Extend appreciation for guest patronage and invite them to return.
- Clean and reset tables immediately after guest departs.
- Complete closing side duties:
- Properly breakdown and store all reusable goods.
- Clean all equipment.
- Restock items for next service.
- Remove all dirty linen.
- Marry and stock all condiments.
- Complete all closing reports as assigned, leave duty after reporting to Management.
Vacancy posted 3 days ago
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