Case Manager

Job Description

Job Description

Position Title: Case Manager
Programs: Community Service Block Grant
Responsible To: Community Service Block Grant Director
Position Summary
The Case Manager is responsible for providing case management services to individuals and families enrolled in
the Community Service Block Grant Self- Sufficiency Program. It is the responsibility of the Case Manager to assess,
develop, implement, and evaluate an action plan for the individual or family working to achieve self-sufficiency.
Responsibilities and Duties:
• Provide information on agency programs and identify families who want to become stable and achieve selfsufficiency.
• Obtain and verify documents for program eligibility.
• Develop and implement case management action plans.
• Process services to eligible individuals and families requesting assistance such as employment, education,
utility, rent/mortgage, and food etc.
• Assist individuals and families with identifying the causes of crises and services needed to avert future
crises.
• Ensures timely entry of program participant’s information, goals, and achievements in database and files.
• Maintain good rapport and knowledge of other agencies’ programs and funding available to coordinate
services or make referrals for immediate emergency requests.
• Assist participants in learning to access services on their own, thereby reducing the dependency on the
case manager.
• Procure opportunities for job placement, standard housing, budgeting, and other comprehensive services
as needed.
• Compile records and prepare necessary monthly, quarterly, and success reports.
• Regularly review case management action plans and perform follow-up assessments for status of goals.
• Determine strategies of success and or needed changes to achieve self-sufficiency.
• Facilitate participants’ access to community resources including housing, tenant education, budgeting,
employment, food, vocational opportunities. Refers appropriate participants to other programs, and
monitors use and impact of resources received by family.

• Participate in local, state, and other trainings/workshops.
• Perform other duties as assigned by the CSBG Director.
Qualifications Desired:
(a) An associate degree or higher is preferred or two years’ experience in the human service field.
(b) Previous Community Action experience is preferred.
(c) Must possess good oral and written skills including ability to interpret, gather, and compile data.
(d) Possess knowledge of computers and related software applications.
(e) Ability to work cooperatively with all levels of employees, other organizations, and the public.
(f) Necessary to follow policy and procedures.
(g) Must be willing to obtain any necessary certification(s) to successfully perform position.