Field Service Representative

Color Services Representative New York, NY The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It's why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It's why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it's why our business strategy centers on making journalism so good that it's worth paying for. About the Role We are looking for a qualified full-time Color Services Representative to join our team onsite at our College Point Print Plant. As a Color Services Representative, you will work with internal and external advertising customers and vendors to produce high-quality color advertising across all The New York Times newspaper products. You will report directly to the Manager of Advertising Production Services. We are committed to the career development of our employees and offer great benefits, including Tuition Reimbursement, PTO, and Parental Leave. Responsibilities: Manage the trafficking and verification of all newspaper reservations before specific makeup deadlines. Evaluate and process all ad materials received for publication in the New York Times, International New York Times, and branded newspapers, exceeding internal and external customer expectations. Ensure compliance and make necessary color corrections to supplied files. Examine and evaluate all color proofs, making necessary corrections and providing final approval for publication. Ensure delivery of proofs to the appropriate parties. Advise and assist advertisers, ad agencies, advertorial staff, and external suppliers in preparing materials, including Color Sync and PDF creation settings. Review all submitted materials for acceptability and collaborate with Ad Acceptability, News, and Sales teams to resolve any potential issues. Perform FSI scheduling position, enter FSI schedules into B2B system. Handle departmental and direct telephone inquiries and respond to emails promptly. Qualifications: Proficiency in Adobe Suite Programs. Team player that can obtain an acceptable score on color tests, including Ishihara and others. Can perform and deliver complex functions under deadline pressure. Preferred Qualifications: Bachelor's degree in a related field. Customer Service background. Vocational training in graphic arts topics preferred. Previous newspaper production experience with knowledge of offset printing and its limitations.