Administrative Specialist I

Administrative Specialist I

The Counseling Center department is seeking 1 Administrative Specialist I to join the already awesome team taking the department to the next level of excellence! The Administrative Specialist for the Counseling Center will work on the Atlanta campus.

What Makes The Counseling Center A Great Place?

• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship.
• A rapidly growing center within an academic setting.

Here Is What You Will Do

• Coordinate front office operations and manage scheduling for Same Day Consultations (SDCs), initial appointments, and follow-up services.
• Ensure adherence to established procedures for client check-in, intake, and service setup.
• Provide guidance and support to front desk staff and assist with training on policies and workflows.
• Troubleshoot scheduling issues and resolve client concerns, escalating as needed.
• Maintain waitlist processes, including communication and documentation.
• Deliver high-quality customer service to students, visitors, and campus partners.
• Answer incoming calls, respond to inquiries, and direct clients appropriately.
• Perform administrative tasks such as data entry, scanning, and maintaining records.
• Support overall office operations and assist with additional duties as needed.

Qualifications

• Minimum Requirements: Bachelor's degree and one year of related experience, or a combination of education and experience.
• Preferred Hiring Requirements: Strong organizational and time management skills, Ability to manage multiple priorities in a fast-paced environment Excellent communication and customer service skills, Attention to detail and accuracy Ability to handle sensitive and confidential information Proficiency in office systems and scheduling platforms

Location

Atlanta Campus Shift: 8:30-5:15 Salary: $39,200 - $40,300 FLSA Status: Non-Exempt Job Type: Full Time (Benefits Eligible)

Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual's race, color, religion, sex, national origin, age, disability, genetic information, or protected veteran status. Background Check Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.