Patient Services Representative

Southlake Orthopaedics

POSITION SUMMARY:
The Patient Services Representative (PSR) serves as the first point of contact for patients-both in person and over the phone-and is responsible for delivering a seamless, compassionate, and efficient patient experience. This role combines front desk responsibilities with call center functions, including appointment scheduling, insurance verification, and patient intake support. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment that requires excellent communication and problem-solving skills.
QUALIFICATIONS AND SKILLS:

High School Diploma or equivalent required
6 months of experience in a medical office or call center environment, preferably in a healthcare setting.
Knowledge of EHR systems and medical terminology is highly desirable.
Strong communication and interpersonal skills.
Ability to multitask and work independently in a fast-paced environment.
Proficiency in Microsoft Office and other relevant software platforms.
Exceptional attention to detail and organizational skills.
ESSENTIAL RESPONSIBILITIES:
Patient Communication & Customer Service

Answer incoming calls promptly and courteously in a high-volume call center environment.

Greet patients and visitors warmly and professionally at the front desk.

Respond to patient questions and concerns regarding services, appointments, billing, and referrals.
Maintain a positive and compassionate approach in all interactions with patients, families, staff, and providers.
Scheduling & Coordination

Schedule appointments for new and established patients using electronic scheduling software.
Confirm and update appointments and insurance eligibility.
Coordinate patient referrals and ensure referral documentation is complete.
Obtain prior authorizations and pre-certifications when required.
Patient Intake & Documentation

Accurately collect, verify, and input patient demographic and insurance information into the Electronic Health Records (EHR) system.
Create and maintain patient charts with up-to-date contact, pharmacy, and physician information.
Distribute and collect appropriate pre-visit documents and ensure they are completed and scanned into patient charts.
Front Desk Operations

Check patients in and out with accuracy and efficiency.
Collect copays and outstanding balances; issue receipts and maintain accurate financial records.
Monitor and prepare the daily appointment schedule.
Maintain the cleanliness and organization of the front desk and lobby areas.
Ensure forms, supplies, and patient-facing materials are stocked and available.
Insurance & Referral Management

Verify insurance coverage and obtain necessary referrals from primary or referring providers.
Communicate with insurance companies to facilitate eligibility checks and pre-authorizations.
Escalate urgent or unresolved issues appropriately to ensure timely patient care.
WORK ENVIROMENT:

This position operates in both a clinical front office and a call center setting.
Requires sitting, standing, and walking for extended periods.
Must be able to lift up to 25 lbs occasionally (e.g., stocking forms/supplies).
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
You must be able to pass a pre-employment background check and drug test for employment at Southlake Orthopaedics. Any job offer will be contingent on the results of such background check and drug test.

Apply

Vacancy posted 5 days ago

Similar jobs that could be interesting for youBased on the Patient Services Representative in Birmingham, AL vacancy

Patient Service Representative
...delivering best-in-class clinical excellence, operations, and state-of-the-art technology across our platform. Full-time Patient Service Representative Work Schedule: Monday-Friday 11am-7pm American Health Imaging Birmingham Grandview 3570 Grandview Pkwy Ste...
Suggested
Full time
Work at office
Monday to Friday
Shift work
Weekday work
US Radiology Specialists
Birmingham, AL
3 days ago
Patient Service Representative
...Position Summary We are seeking a friendly, detail-oriented Patient Service Representative to join our team. In this role, you will be the first point of contact for patients, playing a key role in creating a welcoming, efficient experience while supporting daily front...
Suggested
Full time
Work at office
SolvENT Management Solutions
Birmingham, AL
12 hours ago
Patient Service Representative Princeton Pulmonary Clinic
...for front office processes in the physician practice Responsibilities Collects co-pays and post charges. Charge entry and patient balance processing. Distributes information to patients regarding office policies, procedures, information about the practice, etc...
Suggested
Full time
Work at office
Relocation package
BHC Princeton Market
Birmingham, AL
7 hours ago
Patient Access Representative
...Job Summary Responsible for timely and accurate patient registration. Interviews patients for all pertinent account information. Verify all insurance and calculates and collects patient liability amounts. Ensure that all necessary signatures are obtained for treatment....
Suggested
Work experience placement
Adventist Health
Fultondale, AL
2 hours ago
Patient Access Representative
...history of caring for Birmingham‑area patients for more than a century at our facilities... ...range of primary and specialty care services focused on long‑term health and wellness... ...counseling to patient, participant or their representative regarding pre‑service requirements and...
Suggested
Monday to Friday
UAB Medicine
Birmingham, AL
2 hours ago
Medical Office Administrator
$13 - $14 per hour
...partners such as physicians or government payers. Assist incoming patients requiring assistance with medical supplies/orders. Place... ...healthcare-related position; training and experience in health service administration and at least one (1) year of supervisory or administrative...
Private practice
Work at office
Local area
HealthCare Support
Birmingham, AL
4 days ago
Remote Customer Service Representative - Product Testing
$25 - $45 per hour
...ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and... ...big brands what you think about their upcoming products and services in the American market. Main Duties: Properly document...
Hourly pay
Weekly pay
Extra income
Temporary work
For contractors
Seasonal work
Remote work
Work from home
Flexible hours
GLOCPA
Gardendale, AL
20 days ago
Patient Registration Coordinator
...Patient Registration Coordinator For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providing safe, quality and best in class care for individuals living with Opioid...
Work at office
New Season
Birmingham, AL
1 day ago
Ward Clerk
£15.78k per year
...Walsall, West Midlands, Priory Lichfield Road is a rehabilitation service offering both level 1 and 2 care, all set within a modern,... ...smooth running of the hospital and to support the wellbeing of our patients. While your role doesn’t involve providing direct care, your...
Permanent employment
Part time
Monday to Friday
Flexible hours
Priory Group
Birmingham, AL
12 hours ago
Unit Assistant I
...clerical duties in support of an assigned clinical area. Greet patients and visitors, answer/screen/route telephone calls, files,... ...clinics, we're a health care community deeply rooted in compassion, service, and respect for all, guided by the rich legacy of the St....
Monday to Friday
St. Vincent's Health System
Birmingham, AL
1 day ago
Patient Coordinator
...Patient Coordinator Hoover, AL EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national... ...locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. Company: Alabama Vision Centers...
Full time
Work at office
Shift work
Walker Surgical Center
Birmingham, AL
1 day ago
Front Desk Medical Receptionist
...qualifications, experience, and geographic location. SUMMARY Serves patients by greeting and helping them; scheduling appointments;... ...schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service...
Work at office
Flexible hours
Complete Health
Gardendale, AL
3 days ago
Roofing Service Sales Representative
$75k - $120k
...Service Sales Representative CentiMark Corporation has an exceptional opportunity for an additional full-time Service Sales Representative to support our Sales Teams in the greater Birmingham, AL area. We are looking for an individual that is a self-starter and energetic...
Full time
For contractors
Work at office
Flexible hours
CentiMark
Birmingham, AL
2 days ago
Medical Receptionist - Vaughn Road
...American Family Care serves as the initial point of contact for patients and visitors, ensuring a smooth and efficient front desk... ...of administrative tasks while delivering exceptional customer service. This role will have a 3-to-4-day work week and alternating weekends...
Work at office
Weekend work
3 days per week
American Healthcare Resources
Birmingham, AL
4 days ago
Part-Time Medical Receptionist
...The Receptionist is a brand ambassador and is responsible for providing a warm welcome to every patient, every time. This role must provide outstanding customer service to each patient either on the phone or in person. The Receptionist is also responsible for greeting...
Part time
Private practice
Work at office
Together Women's Health, LLC
Homewood, AL
2 days ago
Clinical Assistant 10 Harbert Ortho EMU Neuro
...Works under the supervision of RNs and LPNs to provide assistive care and communication for patients, team members, professional, and technical staff, and visitors. Other information:Candidate must have at least one of the following:Six months of pat Clinical, Neuro,...
Children's of Alabama
Birmingham, AL
7 days ago
Customer Service Representative
...Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team...
Local area
U-Haul
Fultondale, AL
6 days ago
Customer Service Representative
...Patient Account Representative Customer Service duties may include, but not limited to the following responsibilities: Must reside within 50 miles of Birmingham, AL Answer inbound customer service calls and make some outbound follow up calls in a professional...
Temporary work
Flexible hours
Guidehouse
Birmingham, AL
1 hour ago
Customer Service Sales Representative
...Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home! We service union and association members by matching clients to the products...
Weekly pay
Full time
Local area
Remote work
Work from home
Zuzick & Associates
Birmingham, AL
4 days ago
Amerex - 2nd Shift Customer Order Processor
...body mechanics. The physical requirements described here are representative of those that must be met by an employee to successfully... ...national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL -...
For contractors
Work at office
Local area
Afternoon shift
McWane
Trussville, AL
2 days ago
Healthcare Analyst
...Our mission is to service with Integrity as Both an employer of choice to our associates and a strategic partner to our clients. IRI’s vision is to become an industry leading staffing services organization by maintaining ethical business practices, a passion for customer...
Permanent employment
Integrated Resources
Birmingham, AL
3 days ago
Healthcare Analyst
...ensuring the accuracy, integrity, and timeliness of key data that powers member eligibility, billing, claims adjudication, and customer service delivery. In this role, you'll work cross-functionally to interpret complex information, manage sensitive data (including PHI...
Contract work
For contractors
Work at office
Seneca
Hoover, AL
12 hours ago
PATIENT SERVICES COORDINATOR I
$15 - $16.59 per hour
...PATIENT SERVICES COORDINATOR I (T236360) The University of Alabama at Birmingham General Responsibilities Responsible for coordinating certain aspects of clinical and administrative patient services. Serves as patient advocate. Answers patient inquiries verbally or in...
Hourly pay
Work at office
Shift work
Day shift
University of Alabama at Birmingham
Birmingham, AL
4 days ago
Medical Support Assistant (Medical Receptionist)
$17.36 per hour
...of receptionist and administrative duties, including customer service, maintaining appointment schedules for one or more clinics or units... ...systems, ensuring all appointments are made with the patient's input either in person or by phone, and attempting to avoid patients...
Hourly pay
Work at office
Local area
Remote work
Monday to Friday
Shift work
CVP (Customer Value Partners)
Birmingham, AL
1 day ago
Sales Coordinator
$18.5 per hour
...looking for an organized and proactive Sales Coordinator to support our sales team in driving revenue and delivering exceptional client service. This role includes coordinating meetings and events, preparing proposals and contracts, and maintaining accurate records. The...
Contract work
Work at office
Local area
Monday to Friday
Flexible hours
Shift work
Night shift
Afternoon shift
Hyatt Regency Birmingham - The Wynfrey Hotel
Birmingham, AL
4 days ago
Sales and Meeting Coordinator
...Associate’s or Bachelor’s Degree preferred or equivalent experience One year experience similar capacity. Two years’ experience in service industry. SUMMARY OF ESSENTIAL JOB FUNCTIONS Must be able to perform major life activities: Standing, lifting, bending, learning, reading...
Local area
Remote work
Night shift
Day shift
LBA Hospitality
Birmingham, AL
3 days ago
Work At Home Market Research Panel. Ideal For Receptionist or Typist.
$750 per week
...consumer insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences. Role Overview: We are welcoming participants from all backgrounds, including anyone looking for...
Casual work
Remote work
Work from home
Flexible hours
AFG Inc
Trussville, AL
1 day ago
Veterinary Client Service Representative
$16 - $17 per hour
...Veterinary Client Service Representative Department: Receptionists Employment Type: Full Time Location: Birmingham, Alabama... ...this role: Provide friendly, quality customer care to patients and clients Process invoices payments Answer phones,...
Full time
Flexible hours
Weekend work
Innovetive Petcare
Birmingham, AL
2 days ago
Volunteer Clinical Aide
...the medical side of healthcare? Are you interested in what goes on behind the scenes of our clinical areas while also helping our patients and families? If so, you want to consider looking at the Clinical Aide Volunteer Positions! At Children's, we have numerous...
Children's of Alabama
Birmingham, AL
3 days ago
PART-TIME HIM/MEDICAL RECORDS CLERK
...Department through variety of clerical, technical, and related support services. MUST HAVE availability to attend an 8- business day... ...surrounding Birmingham community. With an average census of 150 patients, Hill Crest features acute inpatient, residential, and group...
Part time
Work at office
Local area
Universal Health Services
Birmingham, AL
12 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Patient Services Representative. Be the first to apply!