Senior Customer Service Engineer

Overview Every day, Revvity Service Engineers help their customers enhance the productivity of their laboratory processes and drive high levels of satisfaction by delivering effective customer support. As a Service Team Member, you will represent the face of Revvity and drive best‑in‑class customer service, responsiveness, and professionalism. Revvity is seeking a Senior Field Service Engineer to support the cutting‑edge In Vivo Imaging product line within our Imaging Business. The engineer will help Revvity customers enhance the productivity of their laboratory processes and drive high levels of customer satisfaction by providing expert service and support to customers within a primary geographic area. The region covered includes MA, RI, CT, NH, VT, ME and NY with additional travel as required. The majority of support will be in the Cambridge/Boston area in MA. Overnight travel is required for this position. Key Responsibilities Enhance the Customer Experience Install, maintain, validate and repair Revvity and/or multivendor instrumentation at customer sites with best‑in‑class service. Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols. Deliver customer familiarization for instrument operation and maintenance. Communicate service offerings including training, support, software, laboratory services products and field upgrades. Partner with our customers to understand their analytical workflow and application. Expected to travel up to 50% locally in MA and 50% in other states. Support Your Team Support the local instrument sales representative(s) to help secure new instrument orders. Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add‑ons to existing service contracts. Display exceptional written and verbal communication skills and actively interface with peers and customers. Develop organizational awareness of other functional groups and product line. Drive Organizational Growth Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards. Contribute to account profitability through efficient execution and service delivery. Perform timely uploads and downloads of required service data to ensure the integrity of the service system(s). Maintain assigned assets including company vehicle, tools, test equipment, telecommunication equipment, and assigned service parts inventory. Proactively develop technical and soft skills to maintain and enhance Revvity’s value proposition to the customer. Enhance Revvity’s product quality by proactively reporting improvement opportunities via the quality notification process. Seek higher level certification through participation in company‑sponsored training and development offerings. Complete all administrative tasks to include but not limited to time reporting and assigned training. Basic Qualifications Associate’s degree and a minimum of 4 years of field experience with a directly related experience in medical and biological research device service and support. HS or GED and 6 years of experience in a medical or biological device service role. A valid driver’s license. The pay range for this full‑time position is a salary of $85,000–$100,000 USD annually. This range reflects the minimum and maximum target for a new hire in this position. The pay offered to the successful candidate will take into account internal equity, work location, and additional factors, including job‑related skills, experience, or relevant education or training. Base pay is only one part of our total compensation package and is determined within a range. This range allows the successful candidate to have an opportunity to progress within the position and develop with our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered. What Do We Offer? Medical, Dental, and Vision Insurance Options. Life and Disability Insurance. Paid Time‑Off. Parental Benefits. Compassionate Care Leave. 401k with Company Match. Employee Stock Purchase Plan. Learn more about Revvity’s benefits by visiting our Bswift page. Log‑In instructions are provided toward the bottom of the Bswift page. For benefit‑eligible roles only. Part‑time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information. #J-18808-Ljbffr Revvity, Inc.