In-Home Sales Consultant

In-Home Sales Consultant

The role of In-Home Sales Consultant is to work with new and existing customers by conducting in-home sales consultation through the assessment of the homeowner's needs while maintaining a strong customer focus reflective of Hiller's values. To develop and present replacement/upgrade proposals, secure sale, process order, and work with company teammates to ensure safe and efficient delivery of services.

Job Responsibilities:

Follow-up on sales leads and lists, both technician and self-generated.

Perform a complete customer needs survey on every call.

Educate new and existing customers on service offerings utilizing the Company's Sales System.

Maintain a closing ratio:

Generated leads 70% or higher.

Marketing leads 50% of higher.

Recommend solutions and link customer objections to a total value solution and competitive advantage.

Demonstrates technical expertise and maintains high degree of credibility.

Positively and credibly influence service strategies with the homeowner.

Prepare estimates for contracts and proposals.

Effectively write and present proposals.

Address any resistance, negotiate value and close the sale.

Maintain an average sales price set forth by the brand.

Complete all paperwork accurately and timely on all leads.

Prepare financing paperwork and collect payments.

Must be accessible by phone at all times, other than scheduled vacations.

Perform other duties as assigned.

Hiller Plumbing, Heating, Cooling & Electrical