Member Relationship Officer

Job Description

Job Description

Member Relationship Officer

We are seeking a customer-focused Member Relationship Officer to build lasting relationships with members while providing exceptional service and financial guidance. This role is responsible for assisting members with consumer lending needs, opening and maintaining accounts, processing transactions, resolving account issues, and identifying opportunities to recommend financial products and services that support members' goals.

The ideal candidate will have 2-4 years of experience in financial services and 2+ years of sales experience, with a passion for creating positive customer experiences and helping individuals make informed financial decisions.

• Build and maintain strong member relationships through meaningful conversations, proactive service, and personalized financial solutions.
• Assist members with opening, maintaining, and servicing deposit accounts and related financial products.
• Interview loan applicants, gather required documentation, evaluate lending qualifications, and support underwriting decisions.
• Process member transactions and account maintenance requests accurately, efficiently, and confidentially.
• Identify member needs and recommend appropriate products, services, lending solutions, and insurance options.
• Educate members on digital banking tools, online services, and self-service resources.
• Resolve account concerns and provide exceptional service throughout the member experience.
• Partner with internal teams to connect members with specialized financial resources and services when appropriate.
• Achieve individual and branch performance goals through relationship building and consultative sales.
• Represent the organization professionally within the community and contribute to a positive team environment.

• 2-4 years of experience in banking, credit unions, financial services, or a related financial environment.
• 2+ years of experience in sales, consultative selling, cross-selling, or customer relationship management.
• Strong understanding of consumer banking products, lending, and account services.
• Excellent verbal and written communication skills.
• Proven ability to build rapport and establish long-term customer relationships.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Office Suite and other business software applications.
• Ability to multitask and work effectively in a fast-paced environment.
• Flexible schedule, including availability for occasional rotating Saturdays.

• Previous experience within a credit union, community bank, or retail banking environment.
• Consumer lending experience.
• Financial counseling or financial wellness certifications.
• Bilingual language skills.
• Experience opening new accounts, account maintenance, and transaction processing.

Job Type & Location

This is a Permanent position based out of Green Bay, WI.

The pay range for this position is $46000.00 - $54000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Fox Communities Credit Union believes our team members are our most important asset. We offer a great team environment, competitive salary and an excellent benefit package which includes, medical, dental, vision, life, short term and long-term disability insurance, 401k (Roth and Traditional), which includes company contributions including match, and paid time off! As part of our commitment to the communities we serve we also offer all team members Paid Volunteer Time Off!

This is a fully onsite position in Green Bay,WI.

This position is anticipated to close on Sep 9, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.