Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support customer accounts and coordinate order-related activities for a Long-term Contract position in Tracy, California. This role serves as a key link between customers, sales, production, and shipping teams to keep orders accurate, timely, and responsive to business needs. The ideal candidate is comfortable in a manufacturing setting, communicates clearly, and can manage multiple priorities while maintaining strong customer relationships.

Responsibilities:
• Receive and process customer orders submitted by clients or internal account representatives, ensuring complete and accurate entry.
• Coordinate the timely purchase of materials and supplies needed to support production schedules and customer commitments.
• Provide customers with updates related to order progress, pricing requests, revisions, confirmations, and service concerns.
• Handle purchase order administration, assist with account credit activities, and keep customer records current and organized.
• Partner with manufacturing and shipping teams to help meet delivery targets and resolve order-related issues efficiently.
• Manage several small to mid-sized customer accounts that require close attention, detailed follow-up, and dependable service.
• Use internal business systems and data-entry tools to track orders, maintain documentation, and support day-to-day account activity.• High school diploma or equivalent required.
• At least five years of experience in customer service or customer relations.
• Prior experience working in a manufacturing environment is preferred.
• Strong data-entry and general computer skills with accuracy in order processing.
• Ability to communicate effectively with customers and internal teams regarding orders, delivery schedules, and account issues.
• Experience supporting production-related order flow, purchasing, or shipping coordination is preferred.
• Background in the corrugated box industry is a plus.
• Demonstrated professionalism, sound judgment, persistence, and the ability to remain composed in a fast-paced setting.