Supervisory IT Specialist (Deputy CIO)

Job Summary: This position is located in the District of Columbia Fire and Emergency Medical Services (FEMS), Information Technology Division. The purpose of this position is to provide management oversight, technical support, and administration of the Information Technology help desk support. This position will act as the IT Manager of the agency and will supervise the day‑to‑day operations of the IT office. Duties and Responsibilities Manages a team of Information Technology employees to ensure their projects stay on schedule and on budget. Coordinates with the Office of the Chief Technology Office (OCTO) and other agencies to ensure IT support for all FEMS users. The incumbent manages cost, resources, staffing plans, and workforce management plan. The employee ensures that FEMS users see as little interruption as possible to their IT support in a 24/7 agency. Ensures that every mission critical application has coverage on and off normal IT business hours. Merges OCTO support with FEMS support to ensure that there is always coverage. Ensures that all outages are tracked and reported on, and that steps are taken to prevent them from happening again. This position will put in place a process to ensure that software upgrades happen after a vetted process and that no changes happen in the production environment without a thorough pre‑approved and tested plan. Ensures that telecommunication inventory is being maintained accurately and projects are being completed efficiently. Performs regular audits to make sure extensive telecom inventory is up to date. The incumbent serves as a back‑up to the telecom specialist. Qualifications and Education Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Or individuals must have IT‑related experience demonstrating each of the four competencies listed below: Attention to Detail – Is thorough when performing work and conscientious about attending to detail. Customer Service – Works with clients and customers. Oral Communication – Expresses information to individuals or groups effectively. Problem Solving – Identifies problems; determines accuracy and relevance of information. Specialized Experience Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. To be creditable, one (1) year of specialized experience must be equivalent to the next lower grade in the normal line of progression. License and Certification Microsoft and other IT certifications are preferred, but can be substituted with experience. The certifications below are examples of ideal certifications, but they are not mandatory for a candidate to have any or all. Other IT certifications will be considered equally to the examples given below. Active Project management certification preferred; experience and education can be substituted. If s/he does not possess, s/he should be able to earn it within six months of employment at his or her cost. Earning this is a prerequisite for continued employment if candidate does not currently have it. Active Microsoft certification preferred such as “systems administrator” significant experience can be substituted. The candidate must possess and maintain a valid driver’s license. Active SQL certification preferred; significant experience can be substituted. Active Windows Server certification preferred; significant experience can be substituted. Active IT security certification such as certified ethical hacking or CISSP preferred; significant experience can be substituted. The candidate who works in this position must maintain any current licenses and certifications, and they must be amenable to earn additional certification applicable to FEMS IT work, at least one every two years. Working Condition/Environment The work is performed in a typical office setting with visits to various other buildings or offices to support projects. Other Significant Facts Tour of Duty: Monday - Friday 7:30am-3:30pm or 8:00am-4:00pm Collective Bargaining Unit: This position is not covered under the collective bargaining agreement. Duration of Appointment: Management Supervisory Service (MSS): At‑will employment applies to the MSS. All positions and appointments in the MSS serve at the pleasure of the appointing authority and may be terminated at any time with or without cause. Pay Plan, Series, Grade: MS-2210-14 Promotional Potential: No Known Promotion Potential Position Designation: This position has been designated as Security‑Sensitive. Pursuant to Chapter 4 of the D.C. Personnel Regulations; in addition to the general suitability screening, individuals applying for or occupying security‑sensitive positions are subject to the following checks and tests: Criminal background check, Traffic record check, and Consumer credit check (as applicable), Reasonable suspicion drug and alcohol test, and post‑accident or incident drug and alcohol test. As a condition of employment and will be subject to periodic criminal background checks for the duration of your tenure. Residency Preference: Applicants claiming “Residency Preference” will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment. If the position you are applying for is in the Career, Management Supervisory, or Educational Service at an annual salary of one hundred fifty thousand dollars ($150,000) or more, you must establish residency in the District of Columbia within one hundred eighty (180) days of the effective date of the appointment and continue to maintain residency within the District of Columbia throughout the duration of the appointment. EEO Statement The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non‑merit factor. #J-18808-Ljbffr DC Department of Human Resources