Director Customs Brokerage

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Compensation for this role is $130,000-$150,000 The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.

As Director of Customs Brokerage at RXO, you will provide strategic, operational, and commercial leadership across our multi-location Customs Brokerage operation while partnering with business leaders to build a fully integrated cross-border solution. This role requires an entrepreneurial, hands-on leader who can scale operations, strengthen compliance, and drive growth by shaping the future strategy of the brokerage function, its capabilities, and customer interface.

Become a part of our growing, dynamic team and we'll help you develop to a level that will exceed your expectations and support you in reaching your career goals.

What your day-to-day will look like:

• Provide strategic leadership and direction for the Customs Brokerage operation, ensuring alignment to RXO business objectives and growth priorities
• Design, standardize, and optimize operating procedures to drive consistency, efficiency, and scalability across all brokerage locations
• Own and lead the regulatory compliance program , ensuring adherence to all applicable U.S. Customs and Border Protection (CBP), international customs regulations, and trade laws
• Establish and maintain audit-ready processes , including internal controls, documentation standards, and broker compliance oversight
• Serve as the accountable leader for compliance risk management , proactively identifying, mitigating, and resolving regulatory risks and escalations
• Partner cross-functionally with operations, technology, and commercial teams to enhance system integration, streamline workflows, and ensure compliant customer onboarding and SOP execution
• Engage directly with customers, supporting onboarding, solution design, and ongoing relationship management to drive retention and growth while ensuring compliant service delivery
• Identify and develop new business opportunities , leveraging market insights and internal collaboration to expand RXO's customs brokerage offerings
• Drive a culture of continuous improvement , focusing on productivity, service quality, and operational discipline
• Lead, develop, and mentor team members , building a high-performing, accountable, and collaborative organization across distributed teams
• Monitor industry trends, regulatory changes, and competitive dynamics to ensure RXO maintains a strong and compliant market position
• Provide strategic leadership in navigating a dynamic tariff and global trade environment, ensuring rapid adaptation to regulatory changes while minimizing risk and protecting customer outcomes

What you'll need to excel:

At a minimum, you'll need:

• Licensed U.S. Customs Broker (required)
• 7 years of experience in a 3PL Global Freight Forwarding or Customs Brokerage organization, with at least 5 years of leadership experience managing both remote and local employees
• Deep knowledge of domestic and international customs regulations, policies, and procedures
• Demonstrated ownership of regulatory compliance programs, including audit management and risk mitigation
• Demonstrated ability to balance operational execution, compliance, and commercial growth

It'd be great if you also have:

• Bachelor's degree or equivalent work experience
• Sales or business development experience within cross-border or brokerage services
• Strong strategic planning and project management skills
• Proven ability to establish and maintain effective, collaborative customer relationships both internally and externally
• Experience driving process improvement and operational standardization across multiple locations
• Excellent verbal and written communication skills

Does this sound like you? Check out what else RXO has to offer.


Massive Benefits

• Competitive pay
• Health, dental and vision insurance
• 401(k) with company match
• Life insurance, disability
• Employee Assistance Program (EAP)
• Paid time off
• Tuition reimbursement program

Our Culture


We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.


Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Competitive pay
• Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
• 401(k) retirement plan with up to 5% company match
• Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
• Employee Assistance Program (EAP)
• Tuition reimbursement, adoption assistance
• Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
• Health Reimbursement Arrangement

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.


The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.