Strategic Account Manager (Freight Brokerage)

Strategic Account Manager

The legacy that is today Wavepoint is a story of successfully creating and executing customer-driven solutions that align with ever-changing market conditions, born out of the demand for single-source logistics, both responsive and competitive. We'd like to say we planned it all back in 1978 when we booked the first truckload, but, in full disclosure, we followed the market as it drove us to where we are today. Things have changed – and keep changing – and we're a provider for these times. Grassroots growth of individual trucking, warehousing, and brokerage enterprises brought together under new entrepreneurial leadership is now aligned with the shared visions of excellence, supported by a talented staff and best-in-class assets, and the all-important 'can-do' spirit.

Benefits Offered:

• Weekly Pay
• Shift Differential Offered for 3rd Shift
• Paid Vacation and Sick Time
• Medical/Dental/Vision Insurance
• Flexible Spending Account
• 8 Paid holiday days
• Company-paid Life Insurance
• Company match 401(k) Retirement Savings

Summary

The Strategic Account Manager is responsible for managing and growing a portfolio of high-value shipper accounts within a freight brokerage environment. This role focuses on long-term customer partnerships, revenue growth, and delivering optimized transportation solutions across multiple modes.

Key Responsibilities

• Serve as the primary point of contact for assigned strategic accounts
• Develop and execute account growth plans to increase revenue, margin, and share of wallet
• Identify new business opportunities within existing accounts (lanes, modes, services)
• Monitor and analyze account performance (KPIs such as on-time delivery, cost, and service levels)
• Collaborate with internal teams (carrier sales, operations, customer service) to ensure service excellence
• Proactively resolve service issues and provide continuous improvement recommendations
• Stay informed on market trends, capacity conditions, and pricing fluctuations
• Solve problems proactively—capacity issues, service failures, cost optimization
• Negotiate competitive rates with carriers while maintaining profit margins
• Source and secure carrier capacity for open freight shipments
• Manage daily load coverage to ensure all shipments are booked and executed on time
• Maintain accurate load and carrier data in TMS systems