Customer Service and Sales Representative

Job Description

Job Description

Location: Phoenix Convention Center – Phoenix, AZ

Employment Type: Full-Time

Work Style: On-Site Only

Join the Team Powering the Nation’s Biggest Events

For more than 40 years, Smart City Networks has delivered reliable internet and telecommunications services at convention centers nationwide, supporting more than 3,000 events each year. Our team helps exhibitors and event organizers stay connected when it matters most.

About the Role

Join our team at the Phoenix Convention Center! As a Customer Service Representative, you’ll support exhibitors and event organizers after, during, and after events through customer service, sales, billing, and coordination with operations. We’re looking for an organized, proactive problem-solver who takes initiative, enjoys learning, and wants to build a career in the live-events industry.

What You’ll Do

• Assist exhibitors, show management, and customers in person, by phone, and by email; resolve inquiries about services, accounts, and billing.
• Process service orders, invoices, payments, collections, and required customer approvals; maintain accurate records.
• Coordinate pre-show preparations, on-site service delivery, and post-event closing activities with operations and show management.
• Recommend service upgrades and additional equipment or technology solutions based on customer needs.
• Prepare show reports, bandwidth reports, surveys, and other closing documentation.
• Manage show management equipment rentals and review billing discrepancies or complaints, escalating as needed.
• Participate in event planning and production meetings, sales meetings, and administrative walkthroughs.
• Support teammates as needed and follow company policies for payments, documentation, and customer service.
• Perform other duties as assigned.

What You Bring

• High school diploma or equivalent; customer service, hospitality, sales, or event experience preferred.
• Clear, professional communication and a customer-focused, solutions-oriented approach.
• Proficiency with computers and Microsoft Office 365; networking or telecom knowledge is a plus.
• Strong organization, attention to detail, and ability to manage competing priorities.
• Initiative, sound judgment, and ability to work independently and collaboratively.
• Willingness to learn billing, event operations, and new systems; interest in professional growth.
• Professional appearance, punctuality, and availability for evenings, weekends, and holidays as events require.

Perks & Benefits

• Free onsite employee parking
• Medical, dental, and vision insurance; paid time off (PTO)
• 401(k) retirement plan; short- and long-term disability coverage
• Life and AD&D insurance; supplemental accident and critical illness coverage
• Tuition reimbursement and employee wellness initiatives
• Hands-on training and opportunities for professional development

Benefits are subject to applicable plan terms and eligibility requirements.

A Few More Things to Know

• Full-time, on-site position at the Phoenix Convention Center.
• Must be authorized to work in the U.S.; visa sponsorship is not available.
• Employment is contingent upon a successful background check.

Why Smart City?

Build valuable experience with a collaborative team supporting some of the nation’s biggest events. Ready to make an impact? Apply today! #ZR1

Smart City Networks is an Equal Opportunity Employer. For application accommodations, contact View phone number on ziprecruiter.com.