Sr Business Systems Analyst

Credit Card Senior Business Systems Analyst

As a Credit Card Senior Business Systems Analyst, you will independently lead and coordinate the development, documentation, and presentation of functional specifications for major systems, applications, and complex business initiatives. Serving as a resource to operations colleagues, you will perform data analysis and process mapping to support successful implementation and functionality across business lines.

In this role, you will partner closely with Business Analysts and stakeholders to ensure business requirements are accurately captured and translated into functional and technical specifications. This is a senior-level position requiring a combination of business acumen, technical expertise, and strong communication skills. Success in this role requires the ability to analyze complex business challenges, communicate technical concepts to diverse audiences, and maintain both functional and non-functional specifications across a portfolio of systems and applications.

Primary responsibilities include

• Lead system requirements gathering and analysis, identifying dependencies, conflicts, risks, and gaps.
• Oversee system design and documentation, including the development of functional specifications, user stories, and system design artifacts.
• Support system implementation activities, including data migration, user acceptance testing, training, go-live readiness reviews, and post-implementation support.
• Engage with business and technology stakeholders to understand requirements, translate technical concepts into business terms, and provide meaningful reporting and insights.
• Document and improve business processes through process mapping, maintenance of procedural documentation, and creation of knowledge repositories for team use.
• Prepare complex reporting and analysis to support change governance, resource planning, operational management, and business reviews.
• Lead discussions and identify opportunities to improve business performance through the effective use of technology, automation, and data-driven solutions.

Qualifications, Education, Certifications and/or Other Professional Credentials

• 3 to 4 years of experience supporting Credit Card technology environments preferred; 5+ years of experience in financial services operations required.
• Experience leveraging data and analytics to identify performance trends and process improvement opportunities.
• Strong collaboration and relationship management skills, with the ability to influence leaders and partners at all organizational levels.
• Working knowledge of project management methodologies with exposure to Agile practices and frameworks.
• Excellent written and verbal communication skills, with the ability to deliver clear and impactful messages to leadership, business partners, and vendors.
• Strong organizational, planning, and time management skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Excel, Access, Word, Visio, and PowerPoint.
• Strong interpersonal and relationship-building skills.
• Strong quantitative and qualitative analytical abilities.
• Knowledge of the FIS TS2 Consumer and Commercial processing platforms preferred.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday

Required Skills

• Customer Journey Orchestration
• Diversity and Inclusion (D&I) Strategy and Policy
• System Development

About Us

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

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Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.