General Manager, Airport Services

Job Description:Job Summary:The General Manager (GM) is the single point of accountability for the entire station operation. The GM ensures safety, regulatory compliance, financial performance, and operational excellence across all verticals touching JSX at the station — including Hospitality, Maintenance (MX), Catering, Valet, and ground handling partners. The GM is the ultimate owner of the station, responsible for setting it up for success, driving effective execution, and ensuring continuous improvement in both the short and long term. They represent JSX to airport authorities, government agencies, and all external stakeholders, and they ensure that every operational partner performs to JSX standards. The GM leads through a team of Duty Managers, Supervisors, and (at mega stations) an Assistant General Manager, ensuring a reliable, joyful, and seamless experience for every Customer.Responsibilities / Day in the Life Tasks:Station Ownership & Cross-Functional AccountabilityServe as the single point of accountability for the entire station — owning outcomes across Hospitality, MX, Catering, Valet, and all ground handling operationsEnsure all operational verticals are aligned, performing to standard, and delivering a unified customer experienceManage the station as an integrated operation, proactively identifying and resolving cross-functional gaps before they impact the Customer or Crewmember experienceAct as the final decision-maker at the station level for operational, personnel, and vendor mattersMaintain 24/7 availability as the ultimate escalation point for the stationSafety & Regulatory ComplianceBe a champion for safety through accountability, awareness, and communication across all station teams and business partnersEnsure compliance with all FAA, TSA, DOT, ADA, CBP, and company regulations and protocolsRequire that all Crewmembers and business partners conduct themselves in a manner that reflects JSX’s commitment to safetyOversee, mitigate, and close all station safety reports and issues; lead or oversee risk assessments, safety audits, and investigations as neededEnsure station compliance with JSX Safety Management System (SMS) and all applicable security standardsFinancial Performance & Budget ManagementOwn station P&L performance; manage and monitor budgets, labor costs, supply spend, and vendor costs to achieve financial targetsAudit station supply orders to ensure budget compliance and alignment with organizational missionReview, approve, or deny expense reports from station leadership and ensure company credit card usage is within policyConduct ongoing needs assessments and provide timely budget recommendations to prevent operational capability deficits due to expansion or increased volumePartner with Finance and Planning to deliver accurate forecasts and identify cost optimization opportunitiesStakeholder, Vendor & Contract ManagementDevelop and maintain relationships with all external stakeholders including airport authorities, FBOs, MX providers, catering vendors, valet partners, and regulatory agenciesMonitor the performance of all business partners and vendors against contractual requirements; commend and remediate as appropriateEnsure station leaders are documenting vendor issues and praises for consistent tracking and follow-upRepresent JSX in local airport meetings, community engagements, and regulatory interactionsNegotiate and manage local service agreements and operational arrangements as delegatedTeam Leadership & DevelopmentLead, inspire, and develop the station leadership team (ASGM, Duty Managers, Supervisors) to ensure execution and accountabilityGuide and develop current station leaders to ensure they are ready to step into future leadership rolesEnsure full compliance with all JSX required training for all Crewmembers at the stationRecruit, hire, and onboard station leadership positions in alignment with company standardsOversee the creation and maintenance of an environment where all Crewmembers at the station can thriveModel JSX values and set the tone for station culture, engagement, and moraleManage corrective actions, performance management, and staffing decisions (increases/decreases) for the stationOperational Performance & Customer ExperienceEnsure outstanding operational performance through effective cross-functional leadership during day-to-day operationsWork with other operational and planning departments to monitor and maintain on-time performance, including D0 and A14 company goalsLead the team to deliver superlative customer service through engagement, motivation, coaching, and leadershipMonitor and act on customer feedback, NPS scores, and hospitality scorecard metricsMaintain awareness of issues identified in station meetings; ensure leadership acts on reported issues in an appropriate and timely mannerStrategic Planning & Continuous ImprovementProvide strategic input to senior leadership on station performance, growth opportunities, and operational improvementsAssist the schedule planning and finance departments with future schedules to ensure adequate crewmember coverage and facility managementSupport station openings, closures, and expansion initiatives as assignedIdentify and implement process improvements to enhance operational efficiency and customer experienceExtensive travel as required to complete projects and maintain relationships with airports, Crewmembers, and CustomersFacility & Equipment StandardsEnsure that a high standard is set with regard to the appearance of all assigned facilities, equipment, and business partner spacesCoordinate facility maintenance, improvements, and equipment needs to support safe and reliable operationsCulture:This Is How We FlyOur Core Purpose is to deliver a joyful, simple travel experience for every Customer, in every interaction, every day. By living our values, we'll be the world's most loved air carrier, providing superior results for all stakeholders.I display a positive attitude. For others, and for myself.I am an expert in my role. If I don't know, I learn. If I need help, I ask.I act with integrity every day. I never compromise on safety or security.I am adaptable. I don't just expect challenges, I embrace them.I am engaged. Present. Tuned in. Listening, thinking, and contributing.I do it for my Customer. Whoever they may be – a traveler, a colleague, or a business partner.Required:Experience5+ years of airport or airline operations experience3+ years of management experience in airline or airport operations, including leading other leaders5+ years of customer-facing service delivery experience2+ years of supervisory experienceProven track record of cross-functional leadership and managing multiple operational workstreamsLicenses & CertificationsValid Driver’s LicenseKnowledge, Skills, & AbilitiesKnowledge and understanding of FAA, TSA, DOT, ADA, and other regulatory requirementsImpeccable verbal and written communication skillsWorking knowledge of MS Office and Google Business SolutionsAbility to manage station P&L, budgets, and financial performanceCross-functional leadership capability across multiple operational verticals (Hospitality, MX, Catering, Valet)Strong stakeholder and vendor management skillsAbility to maintain composure and make sound decisions under pressureKeen sense of situational awareness and professional assertivenessAbility to prioritize tasks and manage multiple competing priorities with a high degree of focusPreferred:ExperienceBachelor’s degree in business management, aviation, or related field5+ years of passenger airline experience in a leadership rolePrior experience managing third-party vendors (MX, Catering, Valet, FBO)Experience with Safety Management Systems (SMS) and operational auditingKnowledge, Skills, & AbilitiesIn-depth understanding of Navitaire/DCS/Astro systemsThorough knowledge of all JSX policies and proceduresSolid understanding of the entire operation and functions of JSX departmentsFluent in English, verbal and writtenBasic Requirements:Must be able to travel often (2–10 days per month)Ability to lift up to 75 poundsIntermittent physical activity including bending, reaching, lifting, and prolonged periods of standingAbility to work a flexible schedule including early mornings, nights, weekends, and holidaysParticipate in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelinesAvailable 24/7 via phone, text, and email for operational escalationsHigh level of initiative and strong team-building skillsSafety:Responsible for Risk Assessments as appropriate within the work environment. Corrects unsafe acts or conditions and ensures all reports are completed in a timely manner per company policy. Participates or leads investigations as applicable. Ensures compliance with JSX Safety Management System (SMS) and all applicable safety standards and regulatory requirements.We do whatever it takes:May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc.)Compensation Range:$78,900.0 - $96,700.0JSX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr JSX