Part-Time Campus Postal Clerk

Campus Postal Clerk

The Campus Postal Clerk performs a variety of clerical, customer service, and mail-processing duties within the campus post office. The position is responsible for providing accurate and courteous service to students, faculty, staff, and other customers; processing incoming and outgoing mail; maintaining student mailbox records; operating postal equipment; and completing daily postal and financial reports. The employee works independently on routine assignments while following established postal procedures and regulations. Guidance and assistance are available from the Postal Supervisor, and work is reviewed through observation, accuracy, customer service, and completion of assigned responsibilities.

Provides professional and courteous service at the post office window, including: selling postage stamps and money orders. Weighing mail and calculating postage. Processing certified, registered, insured, COD, delivery confirmation, signature confirmation, customs, express, and international mail. Answering customer questions regarding postal services, procedures, and regulations. Addressing customer concerns and referring complaints to the appropriate personnel when necessary. Processes incoming, outgoing, and campus mail by: sorting and bundling mail by department. Sorting and distributing student mail. Preparing package notices and other required documentation. Calculating and applying appropriate postage. Preparing special-service and international mail forms. Operates postage meters, scales, package tracking systems, and other standard postal equipment. Maintains accurate package and mail records and monitors package tracking information. Processes mail forwarding and readdressing requests and maintains the campus forwarding system. Maintains student mailbox assignments and records, including: assigning postal boxes from the established box list. Providing students with box lock combinations. Investigating mailbox problems and resolving routine issues. Labeling student mailboxes with current student information. Receives, verifies, records, and returns postal stock as required. Provides holiday mail services and supports increased mail and package volume during peak periods. Identifies and reports known customer and target mail information to the Americus USPS as required. Prepares accurate daily reports, including: postage and postal services sold. Money orders sold. Fees collected, including COD fees. Postal stock received and returned. Bank deposits and related financial activity. Maintains confidentiality and security of customer, student, financial, and postal information. Ensures mail and postal transactions are handled accurately and in accordance with applicable postal regulations and campus procedures. Assumes the duties of the Postal Supervisor during the supervisor's absence, following established procedures and guidelines. Performs other related duties as assigned.

High school diploma or equivalent. Valid driver's license and the ability to legally operate a cargo or utility van. Ability to perform basic arithmetic accurately. Ability to provide effective and courteous customer service. Ability to learn and apply postal rules, regulations, procedures, and equipment operations.

Previous experience in a post office, mailroom, shipping/receiving, customer service, clerical, or related environment. Familiarity with postal regulations and mail-processing procedures. Experience operating postage meters, scales, package tracking systems, or similar equipment. Experience maintaining databases, records, or financial reports. Working knowledge of Microsoft Office applications.

Knowledge of postal procedures, regulations, and practices, or the ability to learn them quickly. Ability to learn and accurately perform a variety of postal and clerical duties. Strong customer service and interpersonal skills. Ability to communicate clearly and professionally with students, faculty, staff, postal representatives, and the general public. Ability to perform routine mathematical calculations accurately and efficiently. Strong attention to detail and organizational skills. Ability to maintain accurate records and handle confidential information appropriately. Ability to operate standard office and postal equipment. Working knowledge of Microsoft Office software preferred. Ability to work independently, prioritize routine assignments, and follow established procedures. Ability to work effectively as part of a team. Ability to lift and move packages and other materials weighing up to 50 pounds. Ability to safely operate a cargo or utility van as required.

For more information or questions about a job posting, please contact the Department of Human Resources by phone at View phone number on click.appcast.io or by email at View email address on click.appcast.io.